Remote Sales Quotation Specialist

Sales Match; City of Utica (NY); Remoto; USD 47.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote in New York

Salesforce CRM training

Regular team check-ins

Professional development opportunities

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Descrizione del lavoro

Sales Match is hiring a Sales Support Specialist to handle quote preparation, CRM updates, and cross-functional coordination from a fully remote setup in New York. You will support sales reps, account executives, and product specialists to move inquiries to handoff efficiently.

The role requires attention to detail, strong communication, and the ability to manage multiple requests within a 40-hour workweek. Experience with Salesforce is preferred, and US work authorization is required.

Competenze

• High school diploma or equivalent.
• About 1-2 years of sales support, sales administration, or related office experience preferred.
• Understanding of sales pipeline stages, standard quotation preparation, approved pricing references, and the distinction between support tasks and decisions owned by sales representatives.
• Familiarity with a CRM such as Salesforce for updating opportunities, finding activity history, and keeping next steps visible to colleagues.
• Ability to check quantities, pricing calculations, and product details carefully, recognize inconsistent information, and request clarification before releasing a quotation.
• Clear written and verbal communication for answering routine questions, explaining request status, and providing concise handoff notes to internal colleagues.
• Ability to prioritize concurrent requests, protect confidential commercial information, and follow established approval steps without promising unapproved pricing or delivery dates.
• A reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Mansioni

• Review incoming sales support requests from shared email queues and assigned tasks, identify the requested action, and confirm ownership before beginning work.
• Check prospect contact details, opportunity stage, product selections, and requested quantities against information provided by sales representatives, asking for clarification when details conflict.
• Maintain opportunity information in a CRM such as Salesforce, recording request status, sales activity, next steps, and the person responsible for each follow-up.
• Prepare standard sales quotations using approved pricing and templates, checking calculations and product availability with the appropriate internal contact before sharing drafts.
• Assemble existing product information and approved sales materials for representatives, matching the material to the prospect's stated requirements without making unsupported product promises.
• Respond to routine prospect questions about quote status and available product information, routing detailed product questions to product specialists and commercial decisions to account executives.
• Track open quotation requests and missing inputs, follow up with assigned owners, and notify sales representatives when delays could affect an expected customer response.
• Escalate pricing exceptions, conflicting instructions, or requests outside established procedures to the sales operations team lead, summarizing the issue and actions already taken.
• Update opportunity outcomes after representatives confirm customer decisions, organize handoff information for the next team, and close completed support tasks with clear notes.
• Review sales support activity for recurring delays and report findings to the team lead; quality is judged through accuracy, turnaround, complete notes, and timely follow-up.

Conoscenze

Sales support experience

CRM experience (Salesforce)

Attention to detail

Communication skills

Remote work readiness

Formazione

High school diploma

Strumenti

Salesforce CRM

Descrizione del lavoro

Sales Match is hiring a Sales Support Specialist to handle quote preparation, CRM updates, and cross-functional coordination from a fully remote setup in New York. You will support sales reps, account executives, and product specialists to move inquiries to handoff efficiently.

The role requires attention to detail, strong communication, and the ability to manage multiple requests within a 40-hour workweek. Experience with Salesforce is preferred, and US work authorization is required.