Remote Sales & Operations Manager

SendCutSend; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

SendCutSend in the United States is seeking a Sales Manager to lead the day-to-day performance of the sales team, ensuring support, accountability, and a high level of customer experience across a high volume of inbound opportunities. You will manage deal execution, pipeline, CRM discipline, and routine coordination with Production.

This role serves as the primary escalation point for the Sales team, identifying patterns, customer needs, and operational constraints for strategic review with the

Qualifications

• 3–5+ years in sales or related customer-facing role.
• 2+ years in a sales leadership or people management role.
• Strong deal judgment and risk assessment.
• Ability to coach and hold teams accountable.
• Experience with CRM, pipeline management, and performance metrics.
• Experience with high-volume inbound opportunities.

Responsibilities

• Oversee daily sales operations and serve as the primary resource for Sales reps, coaching on deal execution and customer needs.
• Manage performance and development of Sales reps through regular 1:1s, goal setting, coaching, and feedback.
• Drive team performance and quota attainment through coaching, pipeline review, and accountability.
• Maintain CRM and pipeline discipline, ensuring data is accurate and current.
• Review and support opportunities, guiding deal strategy within pricing, margin, and authority.
• Act as the primary link between Sales and Production, ensuring clear requests and escalation of non-standard opportunities.
• Identify recurring customer requests and opportunities for strategic planning with the Director of Sales and CX.
• Resolve customer concerns as first management escalation, coordinating with teams to maintain customer experience.
• Ensure ongoing follow-up throughout the customer lifecycle including quotes and post-delivery communication.
• Provide leadership visibility into team performance, pipeline health, and major opportunities.

Skills

Sales leadership

CRM discipline

Account management

Coaching

Pipeline management

Cross-functional collaboration

Tools

HubSpot

Salesforce

Job description

SendCutSend in the United States is seeking a Sales Manager to lead the day-to-day performance of the sales team, ensuring support, accountability, and a high level of customer experience across a high volume of inbound opportunities. You will manage deal execution, pipeline, CRM discipline, and routine coordination with Production.

This role serves as the primary escalation point for the Sales team, identifying patterns, customer needs, and operational constraints for strategic review with the