Remote Sales Operations Lead (SE & SA Enablement)

Docker, Inc; United States; Remote; USD 109,000 - 155,000; Full time

Benefits offered by this job

Remote-first by design

Home office stipend

Learning & development stipend

Parental leave

Job summary

Docker, Inc. is seeking an experienced Sales Operations Manager to lead SE and SA enablement, data, and process in a remote-first environment.

You will own how the SE/SA teams appear in the sales process, drive KPI reporting, and partner with Salesforce, Gong, and Opine to improve automation and data quality. You will collaborate across Finance, Marketing, and Business Systems while shaping capacity planning, routing, and quota-related processes for high-growth software/SaaS.

Qualifications

• 4+ years of experience in Sales Operations, Revenue Operations, or related GTM function.
• Experience in a high growth software/SaaS company.
• Experience as the Sales Ops partner to a Sales Engineering, Solutions Architect, or pre-sales organization.
• Strong Salesforce knowledge; Gong, Opine, and similar preferred.
• Track record building KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams.
• Experience defining and documenting scalable processes, such as capacity planning, POC workflows, and cross-team handoffs.
• Ability to influence stakeholders across Sales, SE, Product, Finance, and Business Systems without direct authority.
• Exceptional communication and interpersonal skills; comfortable with technical audiences.

Responsibilities

• Support SE and SA leadership with tools, processes, and data to achieve objectives.
• Act as the Sales Operations partner to leadership, turning priorities into operating plans, process changes, and systems requirements.
• Be the primary stakeholder for key GTM systems such as Opine and gain a deep knowledge of these systems to assist with automation, process improvements and new initiatives.
• Own SE & SA related reporting and KPIs, such as coverage and ratios, engagement on pipeline, technical win rate, POC/POV conversion and cycle time, and influenced pipeline and bookings.
• Design and run sales processes that involve SEs & SAs, including opportunity intake, team assignment and capacity-based routing, POC/POV tracking, and handoff to TAM.
• Maintain data quality in Salesforce, including technical-stage fields, SE Owner, Opportunity Team assignment, and technical win/loss reasons.
• Partner with Business Systems to scope, prioritize, and test Salesforce and GTM tool changes that affect SEs (Salesforce, Gong, Opine), and drive adoption.
• Support SE & SA capacity, headcount, and coverage modeling, and align coverage to territory (ETM) design and the fiscal year planning cycle.
• Support quota, territory, and compensation-related processes as they apply to SE & SA roles.
• Collaborate with SE leadership and Enablement on onboarding, ramp tracking, and playbook rollout.
• Partner with Marketing Ops, Customer Support Ops, Finance, and Business Systems on cross-functional programs that touch the SE & SA workflow.
• Lead projects from conception to release, including project plans, business requirement documents, and change management.
• Identify process improvements and automation opportunities, including AI-driven workflows, that reduce manual work for SEs, SAs and sellers.
• Provide inputs (technical risk, POC status, SE engagement) to pipeline inspection and forecast calls, and support forecast hygiene across the sales org.

Skills

Sales Operations

Revenue Operations

GTM operations

Stakeholder influence

Exceptional communication

Tools

Salesforce

Gong

Opine

Job description

Docker, Inc. is seeking an experienced Sales Operations Manager to lead SE and SA enablement, data, and process in a remote-first environment.

You will own how the SE/SA teams appear in the sales process, drive KPI reporting, and partner with Salesforce, Gong, and Opine to improve automation and data quality. You will collaborate across Finance, Marketing, and Business Systems while shaping capacity planning, routing, and quota-related processes for high-growth software/SaaS.