Remote Sales Operations and Logistics Coordinator

Hello Jo; United States; Remote; AUD 70,000 - 90,000; Full time

Job summary

Hello Jo is seeking a highly organized coordinator with Salesforce expertise to manage sales administration, coordinate logistics and lead a small team. You will work with our sales team, winery clients, distributors and logistics providers to keep operations accurate, efficient and responsive.

In this role you will maintain Salesforce records, generate reports and dashboards, supervise remote assistants, coordinate orders and shipments, and help optimise processes across our wine business.

Qualifications

• Strong Salesforce experience with data management and reporting.
• Experience supervising virtual assistants or remote teams.
• Background in sales operations, logistics, or order administration.
• Excellent attention to detail and solid spreadsheet skills.
• Ability to manage multiple brands and deadlines with oversight.

Responsibilities

• Be the Salesforce go-to person, maintain records, and improve workflows.
• Lead a team, assign tasks, monitor deadlines, and review work quality.
• Maintain stock on hand and provide monthly updates to clients and sales.
• Coordinate orders, freight bookings, dispatch paperwork, and tracking.
• Follow up delays, communicate disruptions, and manage returns and redispatch.
• Coordinate wine show and media submissions, deadlines, and results.
• Update product data and stock availability across online stores.
• Maintain trackers and audit procedures; identify efficiency improvements.

Skills

Salesforce

Team leadership

Logistics coordination

Data analysis

Attention to detail

Communication

Tools

Salesforce CRM

Microsoft Excel

Dashboard tools

Job description

We are seeking a highly organised coordinator with strong Salesforce expertise to manage sales administration, coordinate logistics and oversee a team.

You will work closely with our sales team, winery clients, distributors and logistics providers to keep operations accurate, efficient and responsive.

What you’ll do

• Be our Salesforce go to person, maintaining accurate records, managing reports and dashboards, supporting users and improving workflows.
• Manage a team allocating tasks, setting priorities, monitoring deadlines and reviewing the quality of their work.
• Maintain stock on hand and reserve reports, providing monthly updates to winery clients and the sales team.
• Coordinate domestic, distributor and website orders, including purchase orders, dispatch paperwork, freight bookings and delivery tracking.
• Follow up delayed deliveries, communicate transport disruptions and manage returned orders and redispatch.
• Coordinate annual wine show and media submission plans, managing entries, client communications, sample dispatch, deadlines and the distribution of results.
• Coordinate wine specifications, tasting notes, proofing, bottle images and brand assets, keeping sales materials accurate and current.
• Set up and maintain products and stock availability across assigned online stores and retail platforms.
• Maintain sales and marketing trackers, complete regular audits and document procedures, identifying opportunities to improve efficiency and automate recurring tasks.

What you’ll bring

• Strong hands on Salesforce expertise, including data management, reporting, dashboards and workflow improvement.
• Experience supervising virtual assistants or a remote administration team.
• Experience in sales operations, logistics, stock control or order administration.
• Excellent attention to detail and strong spreadsheet skills.
• Confidence managing multiple brands, stakeholders and deadlines.
• The ability to delegate effectively while maintaining oversight and accountability.
• Clear communication and a proactive approach to resolving problems.
• Wine industry experience is highly desirable.
• Food and beverage, FMCG experience highly regarded.

If you enjoy working in a fast-moving environment, are exceptionally organised and take pride in keeping complex sales and logistics processes moving from opportunity through to delivery, we’d love to hear from you.