Sales and Operations Coordinator

Virtual Assistant Team; Ammon (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic operations company based in the United States is seeking a Sales and Operations Coordinator to manage sales activities and facilitate collaboration between teams in APAC and the UK. This role emphasizes CRM management and operational support, ensuring seamless communication and timely follow-ups across time zones. The ideal candidate should have experience with Pipedrive and demonstrate strong organizational abilities, along with a proactive approach to solving operational challenges.

Qualifications

• Experience with CRM systems, preferably Pipedrive.
• Excellent organizational skills and meticulous attention to detail.
• Strong communication skills for team collaboration across different regions.

Responsibilities

• Maintain accurate data in Pipedrive.
• Prepare pre-call insights and draft follow-ups.
• Bridge communication between APAC and UK teams.
• Triage the APAC inbox daily and convert emails into CRM actions.
• Produce weekly regional summaries and highlight customer issues.

Skills

CRM experience (Pipedrive preferred)

Strong organisation and attention to detail

Confident communicator across teams

Comfortable working across time zones

Familiarity with AI tools (ChatGPT, Claude)

Tools

Pipedrive

Slack

Notion

Airtable

Job description

Overview

We are looking for a highly organised and proactive Sales and Operations Coordinator. This role is not a traditional administrative position; you will serve as the operational engine that drives our sales activities, ensures nothing is overlooked, and facilitates collaboration between teams in APAC and the UK.

Responsibilities

• Sales & CRM Management
  • Maintain accurate data in Pipedrive
  • Progress deals and track next steps
  • Enrich prospect records and document interactions
• Sales Coordination
  • Prepare pre‑call insights
  • Draft follow‑ups within 1 working day
  • Schedule and coordinate meetings across time zones
• Regional Operations
  • Bridge communication between APAC and UK teams
  • Ensure smooth customer handovers
  • Track and resolve escalations
• Inbox & Workflow Management
  • Triage the APAC inbox daily
  • Convert emails into CRM actions
  • Identify opportunities and risks
• Reporting & Insights
  • Produce weekly regional summaries
  • Highlight customer issues, sales activity, and feedback
• Event & Lead Management
  • Process event leads
  • Segment and prepare lists for marketing
  • Ensure timely follow‑ups
• Process Improvement
  • Identify workflow gaps
  • Use AI tools to streamline tasks
  • Document improvements for scaling
• General Operations
  • Support travel, logistics, and expenses
  • Maintain stakeholder mapping
  • Help keep regional operations running smoothly

What Success Looks Like

• CRM is clean, accurate, and reliable
• Sales always knows the next best action
• No leads or tasks fall through the cracks
• Issues are resolved quickly with clear communication
• Processes become faster and more scalable

Skills Required

• CRM experience (Pipedrive preferred)
• Strong organisation and attention to detail
• Confident communicator across teams
• Comfortable working across time zones
• Familiarity with AI tools (ChatGPT, Claude)

Nice to Have

• B2B sales support or sales ops experience
• Experience with schools or member‑based organisations
• Familiarity with Slack, Notion, Airtable
• Startup or scale‑up experience

Personal Qualities

• Proactive and self‑directed
• Solutions‑oriented
• Comfortable with ambiguity
• Highly reliable and accountable