Sales Service Associate

Galaxy Wine Company/Wilson Daniels Wholesale; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Galaxy Wine Company - Wilson Daniels in Portland, OR, is seeking a Sales Service Associate to support the Operations team with order entry, pricing verification, and distributor communications across the US.

The role interfaces with Sales, Marketing, and Accounting, using ERP systems and MS Office to ensure accurate orders and timely shipments. Prior wine sales administration and a Bachelor’s degree are preferred.

Qualifications

• 1–2 years experience with ultra-fine wine sales & marketing administration and operations preferred.
• Bachelor’s degree preferred or equivalent experience.
• Proficiency with Microsoft Office Suite, especially Excel and Adobe.
• Experience with inventory management, ERP systems, and related platforms such as Microsoft Business Central.

Responsibilities

• Process domestic and drop-ship orders and other order types.
• Provide high-level customer service to internal and external customers.
• Coordinate with Operations, Marketing and Accounting teams.
• Verify pricing and liaise with third-party warehouse and logistics partners.
• Assist Sales team with accurate information and timely responses.
• Maintain front desk customer service responsibilities as needed.

Skills

Microsoft Excel

Adobe

ERP systems

Office suite

Attention to detail

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Business Central

Job description

At Galaxy Wine Company - Wilson Daniels, we are leaders and educators in luxury wine. Working together to set the highest standards for quality, integrity and excellence, our passionate team of professionals is wholly immersed in every aspect of the fine wine world.

COME WORK WITH US

From brand marketing, sales, finance, and operations to dedicated in-house public relations, digital and creative services, our distinguished leadership team is driven by industry leaders around the country. We value family heritage, and wine of distinction.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

ABOUT THE JOB

The Sales Service Associate for Galaxy Wine Company will be responsible for administrative and operational functions supporting the business objectives of the Operations Department. This position will liaise internally with members of the Operations, Marketing and Accounting teams in order to provide top-level customer service to our distributor partners around the US. This will be accomplished by processing all domestic sales orders, drop ship orders from our overseas winery partners, verifying pricing and interfacing with our third-party warehouse and logistic partners. This role will work closely with our Sales Team providing excellent sales service, timely responsiveness and accurate information. Reporting to Operations Director.

ESSENTIAL FUNCTIONS/THE DAY-TO-DAY

• Order Entry for all Order Types - Domestic Orders, Samples, Employee, Drop Shipment Orders
• Customer Service to internal and external customers
• Working within ERP system, manage allocations of scarce products
• Reconcile orders with daily merge reports
• Work with courier services (such as UPS/Fed Ex) to communicate tracking details to internal/external customers and troubleshoot issues
• Order Review-push to get shipments out at year end/ month end
• Maintain internal department reference material, like out of stock master list,
• Resolve price discrepancies on orders
• Research and resolve issues at the request of the sales team, staff, distributors, carriers, etc.
• Open orders before month end
• Update AR Dept. on posted credit memos
• Become a key participant working with operations and sales teams on sales and logistical support.
• Maintain front desk customer service to internal/external customers to include but not limited to greeting customers, answering incoming calls, processing will calls and payments.

*This is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change without notice.

AM I THE RIGHT FIT?

Not everyone can be a Associate, Sales Service. To be seriously considered for the role here is what you'll bring:

Education & Experience:

• 1-2 years experience with ultra-fine wine sales & marketing administration and operations preferred.
• Bachelor’s degree preferred or equivalent experience.

Skills:

• Working proficiency with Microsoft Office Suite, especially Excel and Adobe required.
• Experience with inventory management, ERP, and related operations systems software platforms (such as Microsoft Business Central) preferred.
• Ability to work in a collaborative team environment with small team of personnel working closely together.
• Strong ability to multi-task and maintain diverse work load consisting of numerous short and long-term objectives and projects with ability to prioritize and achieve deadlines.
• Extreme attention to detail in all aspects of data management and work product.
• Displays initiative and excels without requiring constant direct supervision.
• Extreme professionalism, discretion, and highly polished communication skills in all aspects of client-facing communication and service.
• Shows a keen interest in high-end fine wine sales & marketing and in expanding this knowledge.
• Facility with switching gears quickly and the ability to remain effective in splitting duties between multiple departments.

Physical requirements:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Lifting and carrying: this role may involve lifting and carrying product samples, promotional materials, or demonstration equipment up to 50 lbs.

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.