Remote Sales Experience Supervisor | Travel Brand Leader

Cosmos; Colorado; Remote; USD 58,000 - 60,000; Full time

Benefits offered by this job

Travel benefits

Retirement plan

Job summary

Cosmos is seeking a dynamic Supervisor in our Customer Experience Center to lead day-to-day performance, productivity, and development of associates while meeting service standards. You will coach a sales team, manage schedules, and drive customer experience excellence.

The role requires experience in coaching and sales leadership, CRM proficiency, and strong communication. Travel and in-office presence may occur as needed, with a flexible remote arrangement for US/Canada residents.

Qualifications

• Experience coaching and developing sales teams.
• Ability to manage performance and accountability.
• Proficient with CRM systems and contact center tools.

Responsibilities

• Lead, coach, develop, and support a sales team.
• Manage workflow, schedules, and daily operations.
• Monitor performance metrics and provide coaching and guidance.
• Support hiring, onboarding, and career development.
• Drive sales and customer experience goals.

Skills

Coaching & sales leadership

Performance management

CRM usage

Communication

Change management

Education

Associate degree or equivalent

3+ years in contact center

Tools

CRM software

CallMiner

Microsoft Office

Job description

Cosmos is seeking a dynamic Supervisor in our Customer Experience Center to lead day-to-day performance, productivity, and development of associates while meeting service standards. You will coach a sales team, manage schedules, and drive customer experience excellence.

The role requires experience in coaching and sales leadership, CRM proficiency, and strong communication. Travel and in-office presence may occur as needed, with a flexible remote arrangement for US/Canada residents.