Remote Sales Experience Supervisor: Lead & Coach Teams

Group Voyagers; Colorado; Remote; USD 58,000 - 60,000; Full time

Benefits offered by this job

Generous benefits

Travel benefits

Retirement plan

Job summary

Globus family of brands seeks a Supervisor in the Customer Experience Center to lead a sales team, drive performance, and ensure service standards. You will coach associates, manage workflow, and support onboarding, while partnering with leadership to improve engagement and customer outcomes.

The role requires experience in coaching, sales leadership, CRM usage, and strong communication. Travel may be required, with a generous benefits package including retirement.

Qualifications

• Experience coaching and leading a sales team to meet goals.
• Experience managing performance, development, and accountability.
• Experience leading teams toward sales goals and business objectives.
• Experience using CRM, call software, CallMiner or comparable quality monitoring tools, sales processes, Microsoft Office Suite.

Responsibilities

• Lead, coach, develop, and support a sales team as direct reports.
• Conduct one-on-ones, performance discussions, team meetings, annual reviews, CRM meetings, and other connections as required.
• Establish performance expectations, accountability, and development plans.
• Support hiring, onboarding, employee relations, career development, and staffing activities.
• Foster a positive culture of continuous improvement, accountability, and professional growth.

Skills

Coaching & leadership

Sales leadership

Communication

Change management

Customer experience

Education

Associate degree

3+ years contact center

Tools

CRM

CallMiner

Microsoft Office

Job description

Globus family of brands seeks a Supervisor in the Customer Experience Center to lead a sales team, drive performance, and ensure service standards. You will coach associates, manage workflow, and support onboarding, while partnering with leadership to improve engagement and customer outcomes.

The role requires experience in coaching, sales leadership, CRM usage, and strong communication. Travel may be required, with a generous benefits package including retirement.