Remote Sales Experience Supervisor

Globus family of brands; Colorado Springs (CO); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Travel benefits

Retirement plan

Job summary

Globus family of brands is seeking a Supervisor in the Customer Experience Center to lead a sales team, drive performance, and ensure exceptional customer experiences across the travel journey. You will coach associates, manage schedules, and align CRM processes with business goals in a remote, U.S./Canada context.

The role emphasizes coaching, performance management, and collaboration with leadership to deliver consistent sales and service excellence while supporting organizational change and

Qualifications

• Experience coaching and sales leadership.
• Proven ability to manage performance and accountability.
• Experience leading teams toward sales goals and business objectives.
• Experience using CRM, call software, CallMiner or similar tools, sales processes, MS Office.
• Strong communication, relationships, problem solving, decision making, and change management.
• Business acumen and results orientation.

Responsibilities

• Lead and coach a sales team; conduct reviews and coaching.
• Hire onboarding and staff development; schedule management.
• Ensure CRM compliance and sales process execution.
• Monitor attendance and performance metrics.
• Drive sales performance, conversion, and customer experience goals.
• Collaborate with leadership on initiatives.
• Champion organizational change and new technologies.

Skills

Leadership

Communication

Relationship-building

Problem-solving

Decision making

Change management

Coaching

Sales leadership

Education

Associate degree or equivalent

3+ years contact center experience

Tools

CRM

CallMiner

Microsoft Office

Call software

Sales processes

Job description

Globus family of brands is seeking a Supervisor in the Customer Experience Center to lead a sales team, drive performance, and ensure exceptional customer experiences across the travel journey. You will coach associates, manage schedules, and align CRM processes with business goals in a remote, U.S./Canada context.

The role emphasizes coaching, performance management, and collaboration with leadership to deliver consistent sales and service excellence while supporting organizational change and