Remote Sales Development Specialist - Work from home

CONCEPT SERVICES, LTD; Copley (OH); Remote; USD 50,000 - 70,000; Full time

Job summary

CONCEPT SERVICES, LTD is seeking a Remote Sales Development Specialist (SDS) to manage client projects and drive new business from home. You will own multiple projects, maintain CRM records, and optimize outreach strategies while collaborating with clients and internal teams.

The role requires at least 3 years in sales development or related client-facing work, a strong CRM background (Salesforce/HubSpot), and excellent communication and organizational skills. Remote work supported nationwide.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• 3 years of experience in sales development or a client-facing role.
• Demonstrated proficiency with CRM systems (Salesforce/HubSpot).

Responsibilities

• Own the operational health of assigned client projects and identify risks.
• Develop understanding of client objectives and program requirements.
• Maintain accurate project documentation and client-specific requirements.
• Formulate and implement changes to improve delivery of sales development programs.
• Independently manage outreach and research to identify opportunities.
• Review project metrics and propose improvements; ensure timely execution.

Skills

Sales development

CRM proficiency

Excel

Account research

Communication

Organization

Independent judgment

Client relations

Education

High school diploma

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

HubSpot

Job description

Remote Sales Development Specialist - Work from home

Remote Sales Development Specialist (SDS): Job Description
Position Title: Sales Development Specialist (SDS)Department: Sales Development OperationsReports To: Production ManagerSupervisory Responsibility: NoneFLSA Status: Administrative Exempt
Job Summary
The Sales Development Specialist is vital to the Company's operations and its clients. This position oversees a portfolio of client projects, developing new business while creating direct, long term, trusting relationships with those clients. The SDS is not closely supervised and must be an independent thinker and decisionmaker. The standard project load is four (4) concurrent client projects, reached through a four-month ramp progression described below.What Success Looks LikeA successful SDS consistently:

• Delivers at least 85% of assigned quota across the assigned project portfolio, using the Company's established quota methodology.
• Maintains strong command of the systems and tools required to operate assigned projects.
• Independently identifies and addresses performance, process, data, or operational issues.
• Uses project data and direct experience to improve messaging, targeting, outreach strategy, and execution.
• Maintains accurate and timely CRM, reporting, and project records.
• Communicate effectively with clients, prospects, and internal stakeholders.
• Takes ownership of assigned projects and follows issues through to resolution.
• Adapts quickly as client requirements, technology, and sales development strategies change.

Remote Sales Development Specialist (SDS): Job Description
Position Title: Sales Development Specialist (SDS)Department: Sales Development OperationsReports To: Production ManagerSupervisory Responsibility: NoneFLSA Status: Administrative Exempt
Job Summary
The Sales Development Specialist is vital to the Company's operations and its clients. This position oversees a portfolio of client projects, developing new business while creating direct, long term, trusting relationships with those clients. The SDS is not closely supervised and must be an independent thinker and decisionmaker. The standard project load is four (4) concurrent client projects, reached through a four-month ramp progression described below.What Success Looks LikeA successful SDS consistently:

• Delivers at least 85% of assigned quota across the assigned project portfolio, using the Company's established quota methodology.
• Maintains strong command of the systems and tools required to operate assigned projects.
• Independently identifies and addresses performance, process, data, or operational issues.
• Uses project data and direct experience to improve messaging, targeting, outreach strategy, and execution.
• Maintains accurate and timely CRM, reporting, and project records.
• Communicate effectively with clients, prospects, and internal stakeholders.
• Takes ownership of assigned projects and follows issues through to resolution.
• Adapts quickly as client requirements, technology, and sales development strategies change.

Remote Sales Development Specialist (SDS): Job Description
Position Title: Sales Development Specialist (SDS)Department: Sales Development OperationsReports To: Production ManagerSupervisory Responsibility: NoneFLSA Status: Administrative Exempt
Job Summary
The Sales Development Specialist is vital to the Company's operations and its clients. This position oversees a portfolio of client projects, developing new business while creating direct, long term, trusting relationships with those clients. The SDS is not closely supervised and must be an independent thinker and decisionmaker. The standard project load is four (4) concurrent client projects, reached through a four-month ramp progression described below.What Success Looks LikeA successful SDS consistently:

• Delivers at least 85% of assigned quota across the assigned project portfolio, using the Company's established quota methodology.
• Maintains strong command of the systems and tools required to operate assigned projects.
• Independently identifies and addresses performance, process, data, or operational issues.
• Uses project data and direct experience to improve messaging, targeting, outreach strategy, and execution.
• Maintains accurate and timely CRM, reporting, and project records.
• Communicate effectively with clients, prospects, and internal stakeholders.
• Takes ownership of assigned projects and follows issues through to resolution.
• Adapts quickly as client requirements, technology, and sales development strategies change.

Essential Functions
Client Project Ownership

• Own the operational health of assigned client projects, identifying risks to performance or client satisfaction, and taking timely corrective action or escalating issues when appropriate.
• Develop a working understanding of each client's objectives, target market, ideal customer profile, and program requirements.
• Maintain accurate project documentation and ensure client specific requirements are consistently followed.

Sales Development Execution & Performance Optimization

• Formulate, affect, interpret, and implement changes to the delivery of sales development programs for clients, improving strategic approach and maximizing client engagement.
• Independently manage and execute sales development activities, including proactive outreach and detailed account and contact research to identify opportunities for enhanced marketing strategies.
• Critically evaluate and analyze the effectiveness of project strategies, messaging, and overall processes; independently initiate improvements based on direct, hands-on experience.
• Independently execute, validate, and review project metrics and KPIs; provide expert analysis and recommendations to refine these metrics for accuracy and effectiveness.
• Proactively and independently identify, troubleshoot, and resolve operational challenges within projects.
• Demonstrate a high level of initiative and leadership in operational excellence.

Core Competencies

• Ownership: takes responsibility for assigned projects and follows issues through to resolution rather than waiting for direction.
• Analytical Thinking: uses data, evidence, and direct project experience to evaluate performance, identify root causes, and make informed decisions.
• Independent Judgment: makes sound decisions within established authority and recognizes when an issue requires escalation.
• Client Orientation: understands client objectives and makes decisions with consideration for client outcomes, program requirements, and long-term relationships.
• Adaptability: learn new systems, processes, technologies, and client requirements quickly and apply that knowledge effectively.
• Communication: communicates clearly, concisely, professionally, and appropriately with prospects, clients, coworkers, and management.
• Continuous Improvement: looks for practical ways to improve project performance, efficiency, quality, and consistency.
• Execution: consistently completes required work accurately, on time, and to the expected standard.

Qualifications & Required Skills
Education

• High school diploma or equivalent required.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

Experience

• 3 years of experience in sales development, inside sales, or another client-facing role.

Required Qualifications

• Demonstrated success generating high-quality sales development results across a variety of industries.
• Demonstrated proficiency using CRM, preferably Salesforce.com and/or HubSpot.
• Demonstrated proficiency in Microsoft Excel.
• Ability to demonstrate report/dashboard creation.
• Excellent organizational skills.
• The Company may consider equivalent combinations of education, training, experience, and demonstrated capability when evaluating candidates.

Required Skills

• Reading Comprehension: able to read and comprehend business communications, training materials, and client documentation at a twelfth grade reading level.
• Business Writing Proficiency: able to write with brevity, clarity, and high scannability, crafting outreach messages, email sequences, and reports that a busy business reader can process quickly.
• Consultative Communication: able to speak clearly, actively listen, build rapport, and hold a natural conversation with the average business decisionmaker evaluating a purchase.

Remote Sales Development Specialist - Work from home

About this position

Remote Sales Development Specialist (SDS): Job Description
Position Title: Sales Development Specialist (SDS)Department: Sales Development OperationsReports To: Production ManagerSupervisory Responsibility: NoneFLSA Status: Administrative Exempt
Job Summary
The Sales Development Specialist is vital to the Company's operations and its clients. This position oversees a portfolio of client projects, developing new business while creating direct, long term, trusting relationships with those clients. The SDS is not closely supervised and must be an independent thinker and decisionmaker. The standard project load is four (4) concurrent client projects, reached through a four-month ramp progression described below.What Success Looks LikeA successful SDS consistently:

• Delivers at least 85% of assigned quota across the assigned project portfolio, using the Company's established quota methodology.
• Maintains strong command of the systems and tools required to operate assigned projects.
• Independently identifies and addresses performance, process, data, or operational issues.
• Uses project data and direct experience to improve messaging, targeting, outreach strategy, and execution.
• Maintains accurate and timely CRM, reporting, and project records.
• Communicate effectively with clients, prospects, and internal stakeholders.
• Takes ownership of assigned projects and follows issues through to resolution.
• Adapts quickly as client requirements, technology, and sales development strategies change.

Essential Functions
Client Project Ownership

• Own the operational health of assigned client projects, identifying risks to performance or client satisfaction, and taking timely corrective action or escalating issues when appropriate.
• Develop a working understanding of each client's objectives, target market, ideal customer profile, and program requirements.
• Maintain accurate project documentation and ensure client specific requirements are consistently followed.

Sales Development Execution & Performance Optimization

• Formulate, affect, interpret, and implement changes to the delivery of sales development programs for clients, improving strategic approach and maximizing client engagement.
• Independently manage and execute sales development activities, including proactive outreach and detailed account and contact research to identify opportunities for enhanced marketing strategies.
• Critically evaluate and analyze the effectiveness of project strategies, messaging, and overall processes; independently initiate improvements based on direct, hands-on experience.
• Independently execute, validate, and review project metrics and KPIs; provide expert analysis and recommendations to refine these metrics for accuracy and effectiveness.
• Proactively and independently identify, troubleshoot, and resolve operational challenges within projects.
• Demonstrate a high level of initiative and leadership in operational excellence.

Core Competencies

• Ownership: takes responsibility for assigned projects and follows issues through to resolution rather than waiting for direction.
• Analytical Thinking: uses data, evidence, and direct project experience to evaluate performance, identify root causes, and make informed decisions.
• Independent Judgment: makes sound decisions within established authority and recognizes when an issue requires escalation.
• Client Orientation: understands client objectives and makes decisions with consideration for client outcomes, program requirements, and long-term relationships.
• Adaptability: learn new systems, processes, technologies, and client requirements quickly and apply that knowledge effectively.
• Communication: communicates clearly, concisely, professionally, and appropriately with prospects, clients, coworkers, and management.
• Continuous Improvement: looks for practical ways to improve project performance, efficiency, quality, and consistency.
• Execution: consistently completes required work accurately, on time, and to the expected standard.

Qualifications & Required Skills
Education

• High school diploma or equivalent required.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.

Experience

• 3 years of experience in sales development, inside sales, or another client-facing role.

Required Qualifications

• Demonstrated success generating high-quality sales development results across a variety of industries.
• Demonstrated proficiency using CRM, preferably Salesforce.com and/or HubSpot.
• Demonstrated proficiency in Microsoft Excel.
• Ability to demonstrate report/dashboard creation.
• Excellent organizational skills.
• The Company may consider equivalent combinations of education, training, experience, and demonstrated capability when evaluating candidates.

Required Skills

• Reading Comprehension: able to read and comprehend business communications, training materials, and client documentation at a twelfth grade reading level.
• Business Writing Proficiency: able to write with brevity, clarity, and high scannability, crafting outreach messages, email sequences, and reports that a busy business reader can process quickly.
• Consultative Communication: able to speak clearly, actively listen, build rapport, and hold a natural conversation with the average business decisionmaker evaluating a purchase.

Salary Information

$50,000 - $70,000Annual Salary Share this Job: