Sales Operations Specialist (100% Remote)

ClearCaptions, LLC.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

ClearCaptions, LLC. is seeking a Sales Operations Specialist to partner with the Sales organization, coordinating reporting, systems support, process administration, and performance tracking to drive productivity and execution.

The role focuses on maintaining sales metrics, supporting CRM and business systems, and enabling events and cross-functional projects to equip the team with tools and information to achieve business goals.

Qualifications

• Associate degree required; bachelor’s preferred.
• Minimum five years of experience in sales operations or related fields.
• Strong knowledge of sales operations, performance management, forecasting, pipeline analysis, and KPI reporting.
• Knowledge of CRM platforms, sales technologies, reporting tools, and data management practices, including Salesforce.
• Experience in analyzing complex data sets, identifying trends, and translating findings into actionable business recommendations.
• Skilled in developing dashboards, scorecards, reports, and performance metrics that support decision-making.
• Ability to collaborate across Sales, Marketing, Finance, Technology, Training, Recruiting, and Business Operations functions.

Responsibilities

• Maintains sales performance reports, dashboards, scorecards, and KPI tracking tools.
• Compiles and analyzes sales activity, conversion rates, installations, cancellations, and revenue data.
• Prepares reporting, analysis, and presentation materials for leadership meetings and reviews.
• Performs data validation and reporting audits to ensure data accuracy.

Skills

Sales operations

Forecasting

KPI reporting

Data analysis

Cross-functional collaboration

Communication

Time management

Confidentiality

Education

Associate degree

Bachelor’s degree preferred

Tools

Salesforce

Business intelligence

Microsoft Office

Microsoft Teams

Slack

Job description

Summary:

The Sales Operations Specialist serves as a key operational partner to the Sales organization by coordinating reporting, systems support, process administration, and performance tracking activities. The role maintains sales performance metrics, supports customer relationship management (CRM) and business systems, assists with sales events and enablement initiatives, and coordinates cross-functional projects to help improve productivity, efficiency, and execution. Through accurate reporting, effective communication, and operational support, the position helps ensure sales teams have the tools, information, and resources needed to achieve business goals.

What This Role Does:

Sales Operations, Analytics & Business Performance

• Maintains sales performance reports, dashboards, scorecards, and key performance indicator (KPI) tracking tools.
• Compiles and analyzes sales activity, conversion rates, installations, cancellations, and revenue data to support reporting needs.
• Prepares reporting, analysis, and presentation materials to support sales leadership meetings, business reviews, and operational initiatives.
• Performs data validation and reporting audits to help ensure data accuracy and integrity.

Sales Process, Systems & Operational Excellence

• Leads and supports initiatives designed to improve sales processes, operational efficiency, and workflow effectiveness.
• Develops, updates, and maintains standard operating procedures (SOPs), documentation, and process guides.
• Assists with the administration of Salesforce and other sales systems, including reporting support, data maintenance, and user assistance.
• Partners with Business Operations and Technology teams to support system enhancements, process updates, and user adoption efforts.

Sales Enablement, Event Operations & Field Support

• Coordinates operational activities for sales events, lead generation programs, and community outreach initiatives.
• Develops, tracks, and reports event performance metrics, including attendance, leads, conversions, installations, and revenue results.
• Assists with event logistics, inventory management, materials preparation, and budget tracking.
• Maintains sales enablement resources, onboarding materials, and field support tools to promote consistent execution across sales teams.

Cross-Functional Project Leadership

• Leads and supports cross-functional projects involving Sales, Marketing, Finance, Training, Recruiting, Technology, and Business Operations.
• Coordinates project activities, timelines, communications, and deliverables to support successful implementation.
• Assists with tracking project progress, identifying potential issues, and escalating concerns as appropriate.
• Performs other duties as assigned.

What You Will Bring:

• An associate degree is required; a bachelor's degree is preferred. Equivalent combinations of education and relevant experience may be considered.
• A minimum of five (5) years of experience in sales operations, business operations, sales enablement, or related fields.
• Strong knowledge of sales operations principles, performance management, forecasting, pipeline analysis, and KPI reporting.
• Knowledge of CRM platforms, sales technologies, reporting tools, and data management practices, including Salesforce and business intelligence solutions.
• Experience in analyzing complex data sets, identifying trends, and translating findings into actionable business recommendations.
• Skilled in developing dashboards, scorecards, reports, and performance metrics that support operational and strategic decision-making.
• Ability to collaborate effectively across Sales, Marketing, Finance, Technology, Training, Recruiting, and Business Operations functions to create a high-quality, results-driven, team-oriented environment.
• Excellent verbal and written communication, presentation, and problem-solving skills, with the ability to communicate complex information clearly through presentations, reports, and executive summaries.
• Ability to influence stakeholders and driving adoption of new processes, systems, and operational initiatives.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (90-100%)
• Keyboarding (95 - 100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:

100% Remote with Travel: Primarily works indoors from a home office or at customer, vendor, or business locations. Approximately 10% travel is required and may include driving, overnight stays, out-of-state trips, and exposure to varying weather conditions.