Remote Sales & Customer Success Pro | Lead Conversion

Level Up Talent Solutions; United States; Remote; USD 5,500 - 6,900; Full time

Job summary

Level Up Talent Solutions is a remote-first talent company that connects skilled professionals with meaningful long-term opportunities across the United States. We seek a Lean-Pro Sales & Customer Success Representative to convert leads into bookings, strengthen relationships, and maintain efficient service schedules for a residential cleaning services business.

The ideal candidate is sales-driven, customer-focused, and skilled in lead conversion, appointment coordination, and client retention

Qualifications

• At least 2 years of relevant experience in sales, customer service, appointment setting, call center operations, or a similar customer-facing role.
• Strong spoken and written English communication skills, with confidence handling customer calls, inquiries, and follow-ups.
• Proven ability to qualify leads, discuss pricing, handle objections, and confidently close sales or service bookings.
• Experience providing customer support, resolving concerns, and maintaining positive client relationships.
• Comfortable using CRM platforms, scheduling software, phone systems, text messaging, and email for customer communication and recordkeeping.
• Strong organizational skills, attention to detail, and the ability to manage multiple appointments, follow-ups, and deadlines.
• Self-motivated, dependable, and results-oriented, with the ability to work independently and consistently meet performance expectations.
• Available to work full-time during U.S. Eastern Time business hours, with reliable internet connectivity and a quiet, professional workspace.

Responsibilities

• Respond promptly to inquiries via phone, text, and email within five minutes during business hours.
• Understand customer needs, explain cleaning services and pricing, provide accurate quotes, and convert inquiries into confirmed bookings.
• Follow up consistently with prospective customers, promote recurring cleaning plans, and maintain accurate lead records in Housecall Pro.
• Serve as a primary point of contact for customers, handling service inquiries, rescheduling, cancellations, and special requests.
• Address customer concerns professionally, resolve issues within assigned authority, and elevate complex matters when necessary.
• Maintain positive customer relationships through post-service follow-ups, satisfaction checks, and requests for reviews and referrals.
• Schedule cleaning appointments efficiently based on team availability, travel time, service duration, and customer preferences.
• Coordinate booking details, special instructions, and schedule changes with cleaning teams while keeping customer records updated.
• Identify scheduling gaps and maximize team productivity through new bookings, repeat services, and customer reactivations.
• Reconnect with former and inactive customers to encourage repeat or recurring cleaning services.
• Identify opportunities to recommend additional services, including deep cleaning, move-in/move-out cleaning, and other available add-ons.
• Follow up with one-time customers to encourage recurring appointments and strengthen customer retention.
• Maintain accurate records of leads, quotes, bookings, cancellations, follow-ups, and customer interactions in Housecall Pro.
• Track sales conversions, recurring bookings, reactivations, customer feedback, and service-related concerns.
• Provide weekly performance reports to management, highlighting sales activity, customer retention, scheduling efficiency, and opportunities for improvement.

Skills

Sales experience

Customer service

Appointment setting

Call center operations

Job description

Level Up Talent Solutions is a remote-first talent company that connects skilled professionals with meaningful long-term opportunities across the United States. We seek a Lean-Pro Sales & Customer Success Representative to convert leads into bookings, strengthen relationships, and maintain efficient service schedules for a residential cleaning services business.

The ideal candidate is sales-driven, customer-focused, and skilled in lead conversion, appointment coordination, and client retention