Remote Sales Center Leader: Coach & Grow Revenue

Absolute Storage Management, LLC.; Tennessee; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work and internet reimbursement

Cell phone and mileage reimbursement

401(k) with 4.5% company match

Health, dental, vision, and life保险

Paid time off and company holidays

Education reimbursement and employee<|

employee discounts

Job summary

Absolute Storage Management, LLC. is seeking a results-driven Sales Center Agent Supervisor to lead our remote Sales Center team.

You will coach, monitor performance, and drive revenue growth while maintaining a high-performing, customer-focused culture. In this role you will oversee daily operations, lead the development of agents, manage scheduling and performance reviews, and collaborate with internal partners to optimize processes and outcomes.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 3+ years in sales or call center leadership.
• Experience leading remote teams.
• Experience with new business development and revenue growth.

Responsibilities

• Lead, coach, and develop Sales Center Agents to improve sales performance, conversion rates, and customer service.
• Monitor key performance indicators, call quality, productivity, and sales trends to identify opportunities for improvement.
• Conduct call reviews, individual coaching sessions, team meetings, and ongoing training.
• Manage agent scheduling, attendance, performance evaluations, and goal setting.
• Support recruiting, interviewing, hiring, onboarding, and training of new Sales Center team members.
• Ensure timely lead follow-up, accurate documentation, and completion of sales pipeline tasks.
• Oversee and continuously improve the Virtual Property Manager (VPM) program.
• Prepare weekly and monthly performance reports and develop strategies to improve results.
• Collaborate with internal departments and operational leadership to improve processes, customer satisfaction, and revenue growth.
• Address performance concerns and partner with leadership and HR on coaching and corrective action.
• Support collection management, incentive programs, emergency communications, and daily Sales Center operations.
• Foster accountability, engagement, and a positive, high-performing remote team culture.

Skills

Sales leadership

Remote team leadership

CRM reporting

Communication

Education

Bachelor's degree

Tools

Microsoft Office

CRM platforms

Reporting tools

Job description

Absolute Storage Management, LLC. is seeking a results-driven Sales Center Agent Supervisor to lead our remote Sales Center team.

You will coach, monitor performance, and drive revenue growth while maintaining a high-performing, customer-focused culture. In this role you will oversee daily operations, lead the development of agents, manage scheduling and performance reviews, and collaborate with internal partners to optimize processes and outcomes.