Full-Time Remote Sales Center Agent Supervisor

Absolute Storage Management; Memphis (TN); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work and internet reimbursement

Cell phone and mileage reimbursement

401(k) with company match

Health, dental, vision, and life ins.

Paid time off and holidays

Education reimbursement and employee 1

Job summary

Absolute Storage Management, LLC. is seeking a results-driven Sales Center Agent Supervisor to lead our remote Sales Center team. You will oversee daily operations, agent development, and revenue growth while ensuring high customer service standards.

The role emphasizes coaching, performance monitoring, and collaboration with internal departments to optimize processes and drive results. Remote work with up to 15% travel is expected.

Qualifications

• Bachelor's degree in Business Administration or related field preferred
• Three+ years of sales or call center leadership experience
• Experience leading, coaching, and developing remote teams
• Proficiency in Microsoft Office, CRM platforms, and reporting tools
• Strong communication, organizational, analytical, and problem solving skills

Responsibilities

• Lead, coach, and develop Sales Center Agents to improve sales performance and customer service
• Monitor KPIs, call quality, productivity, and sales trends to identify improvements
• Conduct call reviews, coaching sessions, and ongoing training
• Manage agent scheduling, attendance, performance evaluations, and goals
• Support recruiting, onboarding, and training of new team members
• Ensure timely lead follow-up and accurate documentation of sales pipeline tasks
• Oversee the VPM program and drive process improvements
• Prepare weekly/monthly performance reports and strategize for better results

Skills

Leadership

Coaching

Sales leadership

Remote team management

Communication

Education

Bachelor's degree in Business Administration

Tools

CRM platforms

Microsoft Office

Reporting tools

Job description

About The Role

Absolute StorageManagement is seeking a results-driven, people-focused Sales Center AgentSupervisor to lead our remote Sales Center team. This role oversees dailyoperations, agent development, sales performance, and customer service whileimplementing strategies to improve conversion rates, drive revenue growth, andmaintain a high-performing team.

Why Absolute Storage Management?

Our “We Care”culture is built on Leadership, Integrity,Communication, Teamwork, Excellence, and Dedication. We value teammembers who take initiative, collaborate, and make a meaningful impact.

Key Responsibilities

• Lead, coach, and develop Sales Center Agents to improve sales performance, conversion rates, and customer service.


• Monitor key performance indicators, call quality, productivity, and sales trends to identify opportunities for improvement.


• Conduct call reviews, individual coaching sessions, team meetings, and ongoing training.


• Manage agent scheduling, attendance, performance evaluations, and goal setting.


• Support recruiting, interviewing, hiring, onboarding, and training of new Sales Center team members.


• Ensure timely lead follow-up, accurate documentation, and completion of sales pipeline tasks.


• Oversee and continuously improve the Virtual Property Manager (VPM) program.


• Prepare weekly and monthly performance reports and develop strategies to improve results.


• Collaborate with internal departments and operational leadership to improve processes, customer satisfaction, and revenue growth.


• Address performance concerns and partner with leadership and HR on coaching and corrective action.


• Support collection management, incentive programs, emergency communications, and daily Sales Center operations.


• Foster accountability, engagement, and a positive, high-performing remote team culture.

Qualifications

• Bachelor's degree in Business Administration or a related field preferred; equivalent experience may be considered.


• Three or more years of sales or call center leadership experience preferred.


• Previous sales experience focused on new business development and revenue growth.


• Experience leading, coaching, and developing remote teams.


• Proficiency in Microsoft Office, CRM platforms, and reporting tools.


• Strong communication, organizational, analytical, and problem-solving skills.


• Ability to manage multiple priorities, resolve conflicts, and adapt to changing business needs.


• Self-storage or real estate experience is a plus.


• Sales certification preferred.


• Ability to work remotely and travel up to 15% of the time.

Remote Eligibility:

Candidates must reside in AL, AR, FL, GA, IL, KS, KY, LA, MO, MS, NC, OH, SC,TN, or VA.

Benefits

• Remote work and internet reimbursement


• Cell phone and mileage reimbursement


• 401(k) with 4.5% company match


• Health, dental, vision, and life insurance


• Paid time off and company holidays


• Education reimbursement and employee discounts

Employment is contingent upon a background screening.