Remote Sales Center Lead - Coach, Grow Revenue

Absolute Storage Management, LLC.; Memphis (TN); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work and internet reimbursement

Cell phone and mileage reimbursement

401(k) with company match

Health, dental, vision, and life ins.

Paid time off and holidays

Education reimbursement and employee 1

Job summary

Absolute Storage Management, LLC. is seeking a results-driven Sales Center Agent Supervisor to lead our remote Sales Center team. You will oversee daily operations, agent development, and revenue growth while ensuring high customer service standards.

The role emphasizes coaching, performance monitoring, and collaboration with internal departments to optimize processes and drive results. Remote work with up to 15% travel is expected.

Qualifications

• Bachelor's degree in Business Administration or related field preferred
• Three+ years of sales or call center leadership experience
• Experience leading, coaching, and developing remote teams
• Proficiency in Microsoft Office, CRM platforms, and reporting tools
• Strong communication, organizational, analytical, and problem solving skills

Responsibilities

• Lead, coach, and develop Sales Center Agents to improve sales performance and customer service
• Monitor KPIs, call quality, productivity, and sales trends to identify improvements
• Conduct call reviews, coaching sessions, and ongoing training
• Manage agent scheduling, attendance, performance evaluations, and goals
• Support recruiting, onboarding, and training of new team members
• Ensure timely lead follow-up and accurate documentation of sales pipeline tasks
• Oversee the VPM program and drive process improvements
• Prepare weekly/monthly performance reports and strategize for better results

Skills

Leadership

Coaching

Sales leadership

Remote team management

Communication

Education

Bachelor's degree in Business Administration

Tools

CRM platforms

Microsoft Office

Reporting tools

Job description

Absolute Storage Management, LLC. is seeking a results-driven Sales Center Agent Supervisor to lead our remote Sales Center team. You will oversee daily operations, agent development, and revenue growth while ensuring high customer service standards.

The role emphasizes coaching, performance monitoring, and collaboration with internal departments to optimize processes and drive results. Remote work with up to 15% travel is expected.