Remote Sage Intacct Solutions Product Manager

Baker Tilly; Elm (PA); Remote; USD 90,000 - 130,000; Full time

Job summary

Baker Tilly is seeking a Technical Business Analyst / Product Manager to work with developers, project managers and clients to translate functional requirements into software solutions with high customer adoption. Location is remote.

You will gather requirements, maintain Sage Intacct knowledge, define integrations, deliver project plans, train end-users, and collaborate across Professional Services, Sales, Support and Customer Success to ensure on-time, on-budget delivery.

Qualifications

• Bachelor's degree required, preferably in accounting, MIS or computer science.
• 5+ years' experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions.
• Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment.
• Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions.
• Programming/coding experience a nice-to-have for translating business requirements into technical solutions.
• Advanced proficiency with Excel (pivot tables, VLOOKUP's, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability.
• Microsoft Suite skills

Responsibilities

• Managing multiple customers simultaneously to successfully design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
• Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
• Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements
• Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
• Developing and communicating project plans while supporting the on-time delivery and on budget execution
• Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements
• Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices
• Responding to customer technical support issues related to the system implementation of newly developed solutions
• Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
• Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
• Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery
• Serving as an escalation point for project issues
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals

Job description

Baker Tilly is seeking a Technical Business Analyst / Product Manager to work with developers, project managers and clients to translate functional requirements into software solutions with high customer adoption. Location is remote.

You will gather requirements, maintain Sage Intacct knowledge, define integrations, deliver project plans, train end-users, and collaborate across Professional Services, Sales, Support and Customer Success to ensure on-time, on-budget delivery.