Remote SaaS Support Specialist - Trial to Hire

Donorbox; United States; Remoto; USD 24.000 - 25.000; Tempo pieno

Descrizione del lavoro

Donorbox is seeking a Customer Support Specialist to join the Trial to Hire program in a fully remote role serving Latin America. You will respond to email tickets, assist the team in bug triage, and provide product usage guidance to customers while maintaining a strong support standard.

Ideal candidates bring Zendesk experience, strong analytical and communication skills, and a familiarity with SaaS products.

Competenze

• Experience with support ticketing software (Zendesk preferred).
• Excellent analytical and problem-solving skills.
• Ability to explain complex ideas in a concise and simple way.
• Excellent written and verbal English communication skills.
• SaaS experience.

Mansioni

• Respond to e-mail support tickets promptly, providing support and information as required.
• Investigate issues and assist the Support Development team in identifying bugs.
• Handle complex technical issues and maintain an accurate understanding of those issues.
• Assist in updating our knowledge base in Zendesk as needed.
• Provide product usage guidance and best practices to customers.
• Monitor customer feedback and suggest improvements to enhance the customer experience.

Conoscenze

Zendesk

Analytical skills

Problem-solving

Clear communication

SaaS experience

Descrizione del lavoro

Donorbox is seeking a Customer Support Specialist to join the Trial to Hire program in a fully remote role serving Latin America. You will respond to email tickets, assist the team in bug triage, and provide product usage guidance to customers while maintaining a strong support standard.

Ideal candidates bring Zendesk experience, strong analytical and communication skills, and a familiarity with SaaS products.