Remote Customer Success Manager for SaaS Fundraising

Donorbox; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote work

21 days time off + holidays

Health insurance via TriNet

401(k) with 4% match

Home office stipend

Stock options

Wellness program

Volunteer days

Job summary

Donorbox is seeking a Customer Success Manager to support mid-tier customers across the US, Canada, and Mexico in a fully remote role. You will guide onboarding, adoption, and value realization, coordinating with Sales, Product, and Support to ensure a seamless experience for nonprofits using Donorbox.

You will run onboarding sessions, webinars, and product walkthroughs, monitor activation, engagement, and CSAT metrics, and surface opportunities for expansion to the Sales team.

Qualifications

• Bachelor’s degree or equivalent.
• 1–3 years in Customer Success or Account Management (SaaS/tech).
• Excellent written and verbal communication; customer-first approach.
• Experience with CRM platforms (HubSpot, Intercom, Gainsight).

Responsibilities

• Manage mid-tier customer relationships and drive adoption.
• Lead onboarding, check-ins, webinars, and product walkthroughs.
• Identify upsell opportunities and pass qualified leads to Sales.
• Collaborate with Product and Customer Operations to surface insights.
• Track metrics like activation, engagement, NPS/CSAT, and expansion opportunities.

Skills

Strong communication

SaaS/Tech experience

CRM familiarity

Data interpretation

Remote collaboration

Organization

Customer-first mindset

Education

Bachelor’s degree or equivalent

Tools

HubSpot

Intercom

Gainsight

Job description

Donorbox is seeking a Customer Success Manager to support mid-tier customers across the US, Canada, and Mexico in a fully remote role. You will guide onboarding, adoption, and value realization, coordinating with Sales, Product, and Support to ensure a seamless experience for nonprofits using Donorbox.

You will run onboarding sessions, webinars, and product walkthroughs, monitor activation, engagement, and CSAT metrics, and surface opportunities for expansion to the Sales team.