Remote Customer Success Specialist — High-Volume Support

HelpfulRemote; Northern (KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

HelpfulRemote is seeking a remote support specialist to assist gig workers via email, chat, and social media. You will troubleshoot account and platform issues, log interactions in a CRM, and escalate complex cases with clear context.

No degree is required; training is provided. The role offers paid training, a clear growth path into team lead or operations, and requires US-based candidates for an hourly, remote position at $16–$22 per hour.

Qualifications

• Clear, empathetic communication in high-volume support.
• Ability to stay calm under pressure and manage a high ticket volume.
• Familiarity with customer support tools like Zendesk or Intercom.

Responsibilities

• Provide email, chat, and social media support for the gig workers platform.
• Troubleshoot account and platform problems.
• Elevate complex cases with proper context and log interactions in a CRM.
• Spot recurring issues for the product team and help maintain FAQ content.

Skills

Empathy

Calm under pressure

Clear communication

Tools

Zendesk

Intercom

Job description

HelpfulRemote is seeking a remote support specialist to assist gig workers via email, chat, and social media. You will troubleshoot account and platform issues, log interactions in a CRM, and escalate complex cases with clear context.

No degree is required; training is provided. The role offers paid training, a clear growth path into team lead or operations, and requires US-based candidates for an hourly, remote position at $16–$22 per hour.