Remote SaaS Support Specialist

HighLevel; United States; Remote; USD 4,800 - 8,000; Full time

Job summary

HighLevel is seeking a customer support specialist to deliver exceptional service across inquiries via calls, chats, and email. You will work closely with internal teams to resolve issues, document cases, and contribute to knowledge sharing.

This remote-first role is ideal for self-motivated professionals with strong communication skills. Ideal candidates have 2+ years in B2B SaaS support, hands-on troubleshooting ability, and a collaborative mindset.

Qualifications

• 2+ years of technical support experience in a product-based organization, preferably B2B SaaS.
• Strong technical aptitude, analytical and troubleshooting skills.
• Excellent note-taking and communication skills.
• Ability to work well in a team as well as independently.

Responsibilities

• Provide exceptional customer service and advocate for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Maintain solid customer relationships with speed and professionalism.
• Be available to multiple customers via various channels and Zoom.
• Record incident-related information and troubleshoot customer issues with the team.

Skills

Customer service

Troubleshooting

Communication

Note-taking

Teamwork

Independent work

Tools

Ticketing systems

Job description

HighLevel is seeking a customer support specialist to deliver exceptional service across inquiries via calls, chats, and email. You will work closely with internal teams to resolve issues, document cases, and contribute to knowledge sharing.

This remote-first role is ideal for self-motivated professionals with strong communication skills. Ideal candidates have 2+ years in B2B SaaS support, hands-on troubleshooting ability, and a collaborative mindset.