Remote SaaS Retention Specialist

Remote; San Francisco (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

HighLevel, a remote-first AI-powered business operating system, is seeking a Customer Retention Specialist. You will proactively reach out to at-risk customers, diagnose issues, and provide consultative solutions to reinforce value and reduce churn.

You will work in a fast-paced, data-driven environment, maintain CRM records, and contribute to retention and revenue goals while delivering superior customer experiences.

Qualifications

• Strong English communication skills (verbal and written).
• Experience with SaaS products and CRM systems preferred.
• Remote work experience with structured daily targets is a plus.

Responsibilities

• Proactive daily outreach via calls and emails to assigned accounts.
• Identify root causes through active listening and discovery; provide guidance to retain customers.
• Log interactions and update CRM records; maintain documentation for reporting and analysis.

Skills

English communication

Objection handling

Remote work

Organized

SaaS experience

CRM systems

Google Suite

Multitasking

Customer-focused

Data-driven

Reliable internet

Education

Bachelor’s degree

Tools

GHL CRM

Google Suite

Job description

HighLevel, a remote-first AI-powered business operating system, is seeking a Customer Retention Specialist. You will proactively reach out to at-risk customers, diagnose issues, and provide consultative solutions to reinforce value and reduce churn.

You will work in a fast-paced, data-driven environment, maintain CRM records, and contribute to retention and revenue goals while delivering superior customer experiences.