Remote SaaS Support Specialist

ProfitSolv Corporation

Atlanta (GA)

Remote

USD 52,000 - 64,000

Full time

8 days ago

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Benefits offered by this job

401(k) match

Health, dental, and vision coverage

Paid time off and holidays

Fully remote work

Job summary

ProfitSolv is seeking a Software Support Representative to help our growing customer base. You will be the first point of contact for clients via email, phone, and live chat, diagnosing issues and guiding users through solutions in a SaaS environment.

This fully remote role offers a collaborative, high-trust team across the USA, strong growth potential, and benefits including health coverage, 401(k) match, generous PTO, and opportunities for upsell in a dynamic software company that values

Qualifications

Associate degree or minimum 2 years in software support or customer service.
Strong technical and analytical skills to diagnose and resolve software issues.
Excellent communication and interpersonal skills to explain technical concepts clearly.

Responsibilities

Serve as the primary contact for clients via email, phone, and live chat.
Diagnose and troubleshoot software issues, guiding clients through solutions or escalation.
Log and maintain detailed records of client interactions and actions taken on cases.
Contribute to creating and maintaining knowledge base articles and tutorials.
Identify patterns in inquiries and provide feedback to product and development teams.