Remote SaaS Support & Partnerships Lead

Free2move; Washington (District of Columbia); Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Start-up spirit within a large group

Development opportunities

E-learning platform

Flexible schedule aligned to US Central/EST

Job summary

Free2move is seeking a Support Operations Officer for North America. This role focuses on collaborating with U.S. car dealerships and rental agencies to drive adoption of the company's SaaS platform.

Responsibilities include onboarding partners, hosting training sessions, and automating workflows. The ideal candidate has over 5 years in Customer Success or Operations, with strong communication skills. The position offers a full remote model with a competitive annual salary of approximately $60,000.

Qualifications

• 5+ years of senior experience in Customer Success, SaaS Implementation, or Operations.
• Outstanding communication skills, capable of hosting webinars.
• Strong commercial mindset with an interest in automation.

Responsibilities

• Design the integration journey for new U.S. partners.
• Host training sessions and analyze partner KPIs.
• Act as the Single Point of Contact for issues.

Skills

Customer Success

SaaS Implementation

Operations

Training

Webinar hosting

Workflow automation tools

AI interest

Native English proficiency

Spanish proficiency

Job description

Free2move is seeking a Support Operations Officer for North America. This role focuses on collaborating with U.S. car dealerships and rental agencies to drive adoption of the company's SaaS platform.

Responsibilities include onboarding partners, hosting training sessions, and automating workflows. The ideal candidate has over 5 years in Customer Success or Operations, with strong communication skills. The position offers a full remote model with a competitive annual salary of approximately $60,000.