Remote SaaS Support Operations Lead

Beyond Hosting; California (MO); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Beyond Hosting is looking for a Support Operations Program Manager (SaaS) to manage strategic initiatives and enhance customer support operations. The ideal candidate will have 2–7 years of relevant experience in a SaaS environment, including strong project management skills and proficiency in Salesforce.

This full-time role is remote and focuses on optimizing workflows, data analysis, and implementing AI-driven solutions. The position offers a competitive hourly rate of $42, plus benefits.

Qualifications

• 2–7 years of experience in Support Operations within a SaaS company.
• Experience owning projects end‑to‑end.
• Strong hands-on experience using Salesforce and project management systems.

Responsibilities

• Lead strategic support operations projects from start to finish.
• Own and improve support processes and customer satisfaction.
• Analyze support operations data to recommend improvements.

Skills

Support process improvements

Project management

Salesforce

Jira

Analytical skills

AI tools

Job description

Beyond Hosting is looking for a Support Operations Program Manager (SaaS) to manage strategic initiatives and enhance customer support operations. The ideal candidate will have 2–7 years of relevant experience in a SaaS environment, including strong project management skills and proficiency in Salesforce.

This full-time role is remote and focuses on optimizing workflows, data analysis, and implementing AI-driven solutions. The position offers a competitive hourly rate of $42, plus benefits.