Remote SaaS Support Analyst — GenAI & Automation

Sierra Interactive; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with matching

Paid time off 15 days

Paid holidays 10 days

12 weeks parental leave

Job summary

Sierra Interactive is a fully remote company with a 60+ distributed team, delivering real estate SaaS platforms for agents, teams, and brokerages across the U.S. and Canada.

The role blends traditional SaaS support with GenAI, low-code, and automation work, offering opportunities to build internal tooling and scale operations. You will help clients use our CRM and IDX websites, while exploring automation, documentation, and knowledge management to improve outcomes and efficiency.

Qualifications

• 1–3+ years in SaaS customer or technical support within a SaaS environment.
• Experience with GenAI, low-code, and automation is highly valued.
• Familiarity with HubSpot, Jira, Confluence and CRM systems is preferred.

Responsibilities

• Provide technical and account management support for Sierra's real estate websites and CRM platform.
• Investigate, troubleshoot, and document technical issues with cross-functional collaboration.
• Develop automation-driven solutions and documentation to improve workflows and efficiency.
• Create clear internal and customer-facing documentation for platform updates and best practices.
• Stay current on product updates and emerging technologies to expand capabilities.

Skills

GenAI & Automation

Low-code Platforms

Automation Mindset

Technical Troubleshooting

Tools

HubSpot

Jira

Confluence

CRM Systems

Windows

Google Workspace

Python scripting

RPA platforms

Zapier/Make

Job description

Sierra Interactive is a fully remote company with a 60+ distributed team, delivering real estate SaaS platforms for agents, teams, and brokerages across the U.S. and Canada.

The role blends traditional SaaS support with GenAI, low-code, and automation work, offering opportunities to build internal tooling and scale operations. You will help clients use our CRM and IDX websites, while exploring automation, documentation, and knowledge management to improve outcomes and efficiency.