Remote Tech Support & AI Automation Advocate
Alpine SG
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Descripción de la vacante
Sierra Interactive is seeking a Support Analyst to deliver expert technical and account management support for our real estate websites and CRM platform. You will educate clients, troubleshoot issues, and proactively identify automation opportunities to improve workflows.
A technically curious mindset will help you design, build, and deploy GenAI and low-code improvements that boost efficiency. You will collaborate across teams, document solutions, and stay current on product updates while
Formación
- 1–3+ years of experience in customer support within a SaaS environment.
- Strong foundational IT knowledge and troubleshooting aptitude.
- Comfort with GenAI, low-code/no-code, and automation concepts.
- Excellent written and verbal communication for customer interactions.
Responsabilidades
- Provide technical, educational, and account management support via phone, email, and other channels.
- Investigate and document technical issues, collaborating with cross-functional teams.
- Develop and maintain clear documentation and repeatable processes for support tasks.
- Identify at-risk customers and contribute to their recovery and success.
- Explore and implement automation-driven solutions to improve efficiency and scalability.
Conocimientos
Educación
Herramientas
Descripción del empleo
Sierra Interactive is seeking a Support Analyst to deliver expert technical and account management support for our real estate websites and CRM platform. You will educate clients, troubleshoot issues, and proactively identify automation opportunities to improve workflows.
A technically curious mindset will help you design, build, and deploy GenAI and low-code improvements that boost efficiency. You will collaborate across teams, document solutions, and stay current on product updates while
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