Remote Tech Support & AI Automation Analyst

Sierra Interactive; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

401k retirement plan

PTO & holidays

Parental leave

Job summary

Sierra Interactive is seeking a Support Analyst to provide excellent technical and account management support as clients use our real estate websites and CRM platform. You’ll also bring a technically curious mindset to the role, finding opportunities to design, build, and deploy GenAI, low-code and automated improvements that make our team and our clients more efficient.

You’ll collaborate across teams to solve problems, document processes, and deliver reliable education and support that helps

Qualifications

• Strong understanding of IT fundamentals and network basics.
• Ability to analyze problems and explain solutions clearly.
• Willingness to learn new technologies, tools, and platforms.
• Experience with GenAI tools and automation is a plus.

Responsibilities

• Provide technical, educational, and account management support through multiple channels.
• Investigate, troubleshoot, and document technical issues with cross-team collaboration.
• Develop automation-driven solutions and workflows.
• Create and maintain internal and customer-facing documentation.
• Stay current on product updates and emerging technologies.
• Identify opportunities to reduce manual effort through automation.

Skills

IT fundamentals

Analytical thinking

Technical adaptability

GenAI & automation

Tools

HubSpot

Jira

Confluence

CRM systems

Job description

Sierra Interactive is seeking a Support Analyst to provide excellent technical and account management support as clients use our real estate websites and CRM platform. You’ll also bring a technically curious mindset to the role, finding opportunities to design, build, and deploy GenAI, low-code and automated improvements that make our team and our clients more efficient.

You’ll collaborate across teams to solve problems, document processes, and deliver reliable education and support that helps