Remote SaaS Sales Specialist

Twilio; United States; Remote; USD 69,000 - 88,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement plan

Paid time off

Parental leave

Volunteer time off

Job summary

Twilio's Self-Service Business serves more than 300,000 active customers and generates nearly $1B annually. This position is aimed at growing and retaining high-value self-service accounts by engaging customers at the right moments, guiding product adoption, preventing churn, and helping customers scale across Twilio Communications, SendGrid, or Segment products.

As a Digital Sales Representative - Activate, you will qualify inbound/outbound opportunities, collaborate with Sales, Solutions

Qualifications

• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.
• Strong communication skills with the ability to engage technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Responsibilities

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Skills

Sales development

Inbound outbound

Communication skills

Data driven

Sales plays

Tools

Salesforce

Outreach

CRM tools

Job description

Twilio's Self-Service Business serves more than 300,000 active customers and generates nearly $1B annually. This position is aimed at growing and retaining high-value self-service accounts by engaging customers at the right moments, guiding product adoption, preventing churn, and helping customers scale across Twilio Communications, SendGrid, or Segment products.

As a Digital Sales Representative - Activate, you will qualify inbound/outbound opportunities, collaborate with Sales, Solutions