Remote SaaS Growth Specialist

Twilio Inc.; San Francisco (CA); Remote; USD 45,000 - 56,000; Full time

Benefits offered by this job

Equity plan

Health care

401(k) retirement plan

Paid sick time

Paid personal time off

Paid parental leave

Commissions

Job summary

Twilio is hiring for a Digital Sales Representative - Activate in a remote-first setup. You will engage high-value self-service customers, identify growth opportunities, and guide product adoption to scale usage of Twilio Communications, SendGrid, or Segment offerings.

The role emphasizes retaining priority accounts, leveraging data signals, and collaborating with Sales, Marketing, and Product teams to refine engagement strategies. Remote work is standard, with occasional in-person gatherings.

Qualifications

• 1+ year in sales development or business development at a tech company, or 2–3+ years closing in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide to relevant solutions.
• Strong communication skills with the ability to engage technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume book of accounts and follow through on commitments.
• Curiosity about cloud communications, customer engagement, SaaS products.

Responsibilities

• Engage high-value self-service customers through programmatically assigned inbound and outbound leads.
• Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.
• Guide customers through adoption of Twilio products to accelerate business outcomes.
• Retain priority accounts by proactively addressing risks, removing blockers, and supporting product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.

Skills

Sales experience

Qualify opportunities

Communication skills

Data-driven

Account management

Cloud SaaS familiarity

Tools

Salesforce

Outreach

Gong

Job description

Twilio is hiring for a Digital Sales Representative - Activate in a remote-first setup. You will engage high-value self-service customers, identify growth opportunities, and guide product adoption to scale usage of Twilio Communications, SendGrid, or Segment offerings.

The role emphasizes retaining priority accounts, leveraging data signals, and collaborating with Sales, Marketing, and Product teams to refine engagement strategies. Remote work is standard, with occasional in-person gatherings.