Digital Sales Representative - Activate

LemClosers; San Francisco, Northern (CA, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Twilio is seeking a Digital Sales Representative to grow self-service accounts by engaging high-value leads and guiding adoption of Twilio Communications, SendGrid, or Segment products. The role emphasizes remote-friendly work with occasional in-person gatherings.

You will manage outbound/inbound outreach, 30–50 calls daily, 20–40 emails daily, and 3–5 client meetings weekly. Collaborate with Sales, Solutions Engineering, and Marketing to retain accounts and drive product value across the

Qualifications

• Bachelor's degree required.
• Experience in SaaS or digital sales is a plus.

Responsibilities

• Engage high-value self-service customers via inbound/outbound leads.
• Identify growth opportunities through product usage signals and customer needs.
• Guide customers through adoption of Twilio Communications, SendGrid, or Segment to accelerate outcomes.
• Retain priority accounts by addressing risks and removing blockers.
• Collaborate with Sales, Solutions Engineering, Ma rketing.

Skills

Inbound prospecting

Outbound prospecting

Customer engagement

Account growth

Education

Bachelor's Degree

Tools

SendGrid

Job description

# Digital Sales Representative - ActivateTwilioRemoteSaaSHybridSee your match scorePosted 3 days agoWork TypeOn-siteVerticalSaaSSourcejobscollider## About this roleWho we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands..Hiring and how we workWe use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..See yourself at TwilioJoin the team as Twilio’s next Digital Sales Representative - 2About the jobTwilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.#### Responsibilities#### In this role, you’ll:Engage high-value self-service customers through programmatically assigned inbound and outbound leads. Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale. Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value. Collaborate with Sales, Solutions Engineering, Ma### Tools & Tech StackSendGrid### Selling MotionProspectingHybridMix of inbound leads and outbound prospectingBuyer PersonaC-SuiteSelling to executive decision-makers### Requirements at a GlanceBachelor's Degree·Required### Typical Day — Sales RepOutreach calls30–50/dayEmail sequences20–40/dayClient meetings3–5/weekEstimates based on role type and selling motion — actual may vary by company.### Role SignalsGreen Flags✓Remote FriendlyLocation flexibility### SaaS — Interview IntelTypical Sales Cycle30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)Common Buyer Objections* \"We're locked into a contract with [competitor]\"* \"We built something in-house already\"* \"We don't have budget until next quarter\"* \"Our team won't adopt another tool\"Key Industry MetricsARR / MRRNet Revenue Retention (NRR)CAC Payback PeriodLogo Churn vs Revenue ChurnACV (Avg Contract Value)Magic NumberHot Topics to Reference* • AI-native product disruption* • PLG vs sales-led motion debate* • Vertical SaaS consolidation* • Usage-based pricing modelsUse these insights to speak the buyer's language in interviews.## Tagssales—Why are you interested in this role?Template question—What motivates you in a sales environment?Template question—How do you handle rejection?Template questionRole InsightsThis digital sales representative - activate position with Twilio offers an opportunity to develop your sales career in a competitive market.SaaS sales roles typically involve consultative selling with longer deal cycles.