Growth-Focused Customer Retention Specialist

HighLevel, Inc.; United States; Remote; USD 44,000 - 52,000; Full time

Job summary

HighLevel, Inc. is seeking a Customer Retention Specialist to proactively engage customers at risk, diagnose issues, and guide them toward value retention. You will work remotely with structured daily targets and focus on reducing churn while protecting revenue.

Applicants should have strong English communication, 2+ years in CS or B2B sales, and familiarity with SaaS products and CRM systems, including GHL. A Bachelor's degree is preferred.

Qualifications

• Bachelor’s degree preferred.
• 2+ years in customer service or B2B sales.

Responsibilities

• Proactive outreach to assigned accounts via calls and emails.
• Address HealthScore declines, payment failures, cancellations, and low usage.
• Provide consultative guidance to retain and upsell where appropriate.
• Log interactions and maintain CRM records accurately.

Skills

English communication

Objection-handling

Remote work

Organized

SaaS familiarity

CRM knowledge

Google Suite

Multitasking

Customer focus

Data-driven

Education

Bachelor’s degree

Tools

GHL CRM

Google Suite

CRM systems

Job description

HighLevel, Inc. is seeking a Customer Retention Specialist to proactively engage customers at risk, diagnose issues, and guide them toward value retention. You will work remotely with structured daily targets and focus on reducing churn while protecting revenue.

Applicants should have strong English communication, 2+ years in CS or B2B sales, and familiarity with SaaS products and CRM systems, including GHL. A Bachelor's degree is preferred.