Remote Revenue Platform Implementation Consultant

Gong; Austin (TX); Hybrid; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation time

Paid parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Consultant to guide Mid-Market and Small Enterprise customers through successful deployment and initial adoption of the Gong platform.

As an individual contributor, you will manage multiple projects, perform hands-on system configuration, design workflows, and ensure quality through UAT and post-go-live support. You will collaborate with Sales, RevOps, and Customer Success to ensure value realization.

Qualifications

• 4+ years of consulting experience in a customer-facing Professional Services role.
• Proven ability to manage relationships with a variety of stakeholders across different functional teams.
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.

Responsibilities

• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the Gong solution.
• Execute core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet customer requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Support organizational change management activities to drive user adoption and sustained value realization post-go-live.
• Own the quality assurance process, including developing test scenarios, coordinating UAT, and providing post-go-live support.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists for deployment.

Skills

Consulting experience

Stakeholder management

CRM knowledge

Communication skills

SaaS implementations

Tools

Salesforce

HubSpot

Dynamics

Job description

Gong is seeking a Consultant to guide Mid-Market and Small Enterprise customers through successful deployment and initial adoption of the Gong platform.

As an individual contributor, you will manage multiple projects, perform hands-on system configuration, design workflows, and ensure quality through UAT and post-go-live support. You will collaborate with Sales, RevOps, and Customer Success to ensure value realization.