Professional Services Consultant

Gong; San Francisco (CA); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong is seeking a Consultant to guide Mid-Market and Small Enterprise customers through successful deployment and adoption of the Gong platform. You will be the primary functional expert, handling configuration, process mapping, and QA to deliver rapid, measurable business outcomes.

You will report to the North America Professional Services Delivery team and manage multiple projects while ensuring customer success and value realization from go-live onward.

Qualifications

• 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations.
• Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
• Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.

Responsibilities

• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
• Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
• Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation.
• Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live.
• Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hyper-care.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.
• Maintain strong functional knowledge of the Gong product suite and integrations.
• Contribute to refinement of internal delivery assets, templates, and best practice guides.
• Partner with Sales and Customer Success to ensure smooth transitions between sales, implementation, and post-sales activities.

Skills

Consulting experience

Stakeholder management

Revenue operations knowledge

CRM solution design

Tools

Salesforce

HubSpot

Dynamics

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The Consultant role is a hands‑on, individual contributor position responsible for guiding our Mid‑Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively.

Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as process mapping, solution configuration, and quality assurance to deliver a best‑in‑class implementation experience. This role reports into the North America Professional Services Delivery team.

Responsibilities

Customer Delivery (75% Billable Utilization)

• Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution.
• Execute the core functional workstream by performing hands‑on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements.
• Design and document the solution, including persona‑based workflow design, configuration blueprints, and deployment documentation.
• Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post‑go‑live.
• Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post‑go‑live hyper‑care.
• Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment.

Operational Excellence & Expertise (25% Internal Focus)

• Maintain strong functional knowledge of the entire Gong product suite and common third‑party application integrations (e.g., CRM, communication tools).
• Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides.
• Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post‑sales activities.

Qualifications

• 4+ years of consulting experience in a customer‑facing Professional Services role, preferably focused on SaaS implementations.
• Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps).
• Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure).
• Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics).
• Solid technical aptitude and comfort in performing hands‑on configuration, troubleshooting, and working with customer technical teams.
• Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work‑life blend.
• Paid parental leave to support you and your family.
• Company‑wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $100,000- $145,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job‑related skills, qualification, education, experience, and location. At Gong, we have a location‑based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.