Remote SaaS Ops Specialist - CRM & Data Quality

Synthires; United States; Remote; USD 55,000 - 117,000; Full time

Benefits offered by this job

Remote work

Contract role

Job summary

Synthires is seeking experienced Sales, Revenue, and Customer Success Operations professionals for a remote, contractor role focused on AI training initiatives. You will evaluate SaaS operations scenarios, configure workflows, resolve policy conflicts, and diagnose data quality issues using practical industry expertise.

No AI experience is required. Candidates must have hands-on CRM configuration experience and practical knowledge of connected revenue and customer operations tools.

Qualifications

• 4+ years hands-on experience in Sales Operations, Revenue Operations, or Customer Success Operations within SaaS.
• Direct experience configuring and maintaining a CRM platform such as Salesforce, HubSpot, or an equivalent system.
• Hands-on experience with at least two connected tools outside the CRM, such as quoting, billing, ticketing, or project tracking platforms.
• Strong operational judgment and the ability to resolve policy conflicts without unnecessary complexity.
• Strong understanding of data accuracy, reporting, workflows, and system integrations.
• Ability to explain decisions clearly to both technical and non-technical audiences.

Responsibilities

• Analyze realistic operations scenarios involving CRM configuration, workflow design, and system integration decisions.
• Explain the reasoning behind operational decisions and evaluate potential trade-offs.
• Resolve conflicts between operational policies by identifying which rules take precedence and explaining why.
• Diagnose data accuracy issues across connected systems, including duplicate records, mismatched figures, and inconsistent definitions.
• Identify root causes of operational and reporting discrepancies.
• Explain factors that influence workflow adoption among Sales and Customer Success teams.
• Identify and flag ambiguous or incomplete scenarios rather than making unsupported assumptions.

Skills

Sales Ops

Revenue Ops

CRM configuration

Data accuracy

Policy conflict resolution

Cross-functional collaboration

Tools

Salesforce

HubSpot

Billing system

Job description

Synthires is seeking experienced Sales, Revenue, and Customer Success Operations professionals for a remote, contractor role focused on AI training initiatives. You will evaluate SaaS operations scenarios, configure workflows, resolve policy conflicts, and diagnose data quality issues using practical industry expertise.

No AI experience is required. Candidates must have hands-on CRM configuration experience and practical knowledge of connected revenue and customer operations tools.