Remote Revenue Ops & CRM Systems Specialist

Synthires; United States; Remote; USD 62,000 - 124,000; Full time

Job summary

Synthires is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote contractor role. You will own CRM configurations, align revenue operations, and ensure data accuracy across multiple SaaS tools, including billing, CPQ, and ticketing systems.

You’ll draft actionable prompts and document decisions to support AI-system training and operational integrity. You will analyze data, identify policy gaps, and communicate complex concepts clearly to both technical and non-technical

Qualifications

• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation/onboarding with direct system ownership.
• Demonstrated ability to personally configure CRM systems, including fields, workflows, validation rules, and permissions.
• Experience working with at least two SaaS revenue tools beyond the CRM, such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.
• Strong understanding of CRM ownership, revenue operations, data accuracy, and operational processes.
• Experience assessing changes that cascade across interconnected systems and maintaining overall operational integrity.
• Ability to navigate and document grey areas, exceptions, and conflicting policies, particularly around renewals and entitlement changes.
• Strong analytical and critical-thinking skills, with sound operational judgment when resolving complex system issues.
• Professional English proficiency with excellent written and verbal communication skills.
• Ability to clearly articulate reasoning, assumptions, trade-offs, and operational recommendations.

Responsibilities

• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes.
• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged.
• Apply strong operational judgment when rules conflict or changes may create cascading impacts across interconnected systems.
• Produce clear, thorough documentation suitable for both technical and non-technical stakeholders.
• Assess operational trade-offs and provide structured recommendations for complex system and policy decisions.

Skills

CRM ownership

Revenue operations

Data accuracy

Reporting

Interconnected SaaS systems

Tools

Billing/subscription management

CPQ/quoting

Ticketing/support

Job description

Synthires is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a remote contractor role. You will own CRM configurations, align revenue operations, and ensure data accuracy across multiple SaaS tools, including billing, CPQ, and ticketing systems.

You’ll draft actionable prompts and document decisions to support AI-system training and operational integrity. You will analyze data, identify policy gaps, and communicate complex concepts clearly to both technical and non-technical