Remote SaaS Onboarding Lead — Outcome-Driven

Practice By Numbers, Inc.; Redmond (WA); Hybrid; USD 60,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Retirement savings options

Job summary

Practice by Numbers is seeking a Customer Onboarding Manager based remotely in the United States. You will guide new dental practices through a prescriptive onboarding journey, mapping features to outcomes while driving rapid adoption.

Leverage HubSpot, Rocketlane, and LMS tools to deliver hands-on training, track progress, and collaborate with Product, CS, and Sales to identify expansion opportunities. A customer-centric, outcomes-driven mindset is essential.

Qualifications

• 2–4 years in SaaS onboarding, customer success, or implementation roles.

Responsibilities

• Lead customer onboarding from kickoff to go-live.
• Collaborate with Product, CS, and Sales to identify expansion opportunities.
• Develop prescriptive onboarding plans prioritizing high-impact features.
• Maintain onboarding docs and track KPI metrics (TTV, adoption, CSAT).

Skills

SaaS onboarding

Project management

Customer communication

Cross-functional collaboration

Tools

HubSpot

Rocketlane

LMS platforms

Screen sharing tools

Job description

Practice by Numbers is seeking a Customer Onboarding Manager based remotely in the United States. You will guide new dental practices through a prescriptive onboarding journey, mapping features to outcomes while driving rapid adoption.

Leverage HubSpot, Rocketlane, and LMS tools to deliver hands-on training, track progress, and collaborate with Product, CS, and Sales to identify expansion opportunities. A customer-centric, outcomes-driven mindset is essential.