Remote SaaS Implementation Consultant - Digital Payments

One Inc; Northern (KY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

One Inc is seeking a Software Implementation Consultant to join the Delivery team. This remote US role focuses on configuring our Digital Payments SaaS platform, acting as the customer advocate, and ensuring timely, high-quality delivery for onboarding new clients and expanding capabilities for existing customers.

The ideal candidate rapidly learns software, applies analytical problem-solving, documents requirements, and works with development, QA, product, and payments operations to deliver

Qualifications

• Bachelor's degree in Business, Computer Science, MIS or equivalent.
• 4+ years of SaaS experience.
• Experience gathering, creating and managing requirements.
• Experience building UI mockups & wireframe mockups.
• Experience working on third party integrations, REST APIs.
• Insurance industry experience is highly desired, including policy management and digital payment.
• AGILE Development & SCRUM methodology experience is preferred.
• Experience working with complex projects with multiple tasks and subtasks.
• Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development.

Responsibilities

• Communicate API contract information to customers and assist them with understanding our API structure
• Produce artifacts as needed: Functional Requirements, Use Cases, Process Flows, Integration Diagrams
• Extract requirements from customers by coordinating and running face-to-face and web-conferencing interviews
• Document requirements, nuances, and solution to be implemented
• Provide subject matter expertise to internal and external stakeholders
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Successfully engage in multiple initiatives simultaneously
• Work independently with stakeholders to define concepts, review specifications, solicit feedback, and obtain approval for specifications
• Work in tandem with the project manager to coordinate deliverables and communicate updates
• Work with developers and QA to understand and coordinate technical requirements and design
• Complete high-level testing to ensure solution is functioning per requirements
• Willingness to travel up to 25% of the time to customer and other locations in the United States.

Skills

Customer facing

Self-starter

Requirements mapping

Communication

Critical thinking

Influence & negotiation

Attention to detail

Self-learning

Quick learning

Education

Bachelor's degree in Business, Computer Science, MIS or equivalent

Tools

JIRA

Confluence

REST API

SOAP API

Job description

One Inc is seeking a Software Implementation Consultant to join the Delivery team. This remote US role focuses on configuring our Digital Payments SaaS platform, acting as the customer advocate, and ensuring timely, high-quality delivery for onboarding new clients and expanding capabilities for existing customers.

The ideal candidate rapidly learns software, applies analytical problem-solving, documents requirements, and works with development, QA, product, and payments operations to deliver