Remote SaaS Customer Success Manager II

Kinvie

United States

Remote

USD 75,000 - 90,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Versapay is seeking a Customer Success Manager for our Software Solutions team to manage long-term relationships across a book of business as a trusted advisor. You will develop a deep understanding of customers’ businesses and explore how Versapay products can support their objectives.

You will leverage ERP system expertise to anticipate and resolve problems, working with cross-functional teams. A minimum of 5+ years in a SaaS-based customer success role and B2B merchant services experience are

Qualifications

5+ years in a SaaS based Customer Success role.
Background in Fintech software solutions, preferably accounts receivable.
Bachelor's Degree in Business, Marketing, Communications, Economics, or related field.
Customer Obsession: Resolute focus on the needs of the customer above all.
Agility: Highly adaptive in ambiguous and complex problems.

Responsibilities

Own the customer lifecycle: onboarding to long-term adoption and growth across the installed base.
Drive growth and retention: create and review strategic account plans and shared KPIs.
Advocate for the customer: work with sales, services, and product on integrations and features.
Resolve customer problems: coordinate with Customer Care to ensure timely resolution and escalation as needed.
Propose improvements: identify cross-team opportunities to enhance the customer journey and reduce attrition.