Technical Support Specialist (Fully Remote)

Versapay; United States; Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Versapay in the United States is seeking a technical specialist to act as the bridge between customers and product/engineering, tackling advanced issues involving integrations and ERP workflows. You will collaborate with Product, Engineering and QA on releases, document solutions, and contribute to the knowledge base to accelerate problem resolution.

The role emphasizes strong SQL, API diagnostics, and clear communication to translate technical details for non-technical audiences while driving

Competenze

• Proven experience supporting ERP systems or complex SaaS platforms.
• Strong problem-solving skills including SQL, API diagnostics, and system integration.
• Excellent communication skills to translate technical details for non-technical audiences.

Mansioni

• Act as the technical bridge between customers and product/engineering teams.
• Resolve escalated, complex technical issues involving integrations and ERP workflows.
• Drive continuous improvement in product and support processes.
• Perform technical troubleshooting and resolution for advanced issues.
• Collaborate with Product, Engineering, and QA on software releases and bug escalation.
• Document solutions and maintain knowledge base articles.

Conoscenze

ERP support

SQL

APIs

System integration

Communication

Descrizione del lavoro

• Act as the technical bridge between customers and product/engineering teams.
• Resolve escalated, complex technical issues involving integrations and ERP workflows.
• Drive continuous improvement in product and support processes.

What you'll do:

• Perform technical troubleshooting and resolution for advanced issues.
• Collaborate with Product, Engineering, and QA on software releases and bug escalation.
• Document solutions and maintain knowledge base articles.

What you'll bring to the team:

• Proven experience supporting ERP systems or complex SaaS platforms.
• Strong problem-solving skills including SQL, API diagnostics, and system integration.
• Excellent communication skills to translate technical details for non-technical audiences.

Additional Considerations:

• Balance speed with technical depth for sustainable root-cause solutions.
• Influence support and product direction by understanding customer pain points.

Versapay

Versapay is a platform that automates accounts receivable by streamlining B2B payments and reconciliation, providing end-to-end cash flow clarity. With 10,000 customers and 5M+ companies transacting, they facilitate 110M+ transactions and process $300B+ in payments volume annually, fostering a data-driven culture.