Remote Customer Success Manager II — Fintech SaaS Growth

Versapay; California; Ibrido; USD 100.000 - 130.000; Tempo pieno

Descrizione del lavoro

Versapay is seeking a Customer Success Manager for our Software Solutions team. You will manage long‑term relationships, understand customer goals, and explore how Versapay products support their objectives.

You’ll leverage ERP expertise to anticipate issues, with 5+ years in SaaS customer success and B2B merchant services. Role focuses on adoption, expansion, and collaboration across cross‑functional teams.

Competenze

• 5+ years’ experience in a SaaS based Customer Success role.
• Background in Fintech software solutions, preferably accounts receivable.
• Bachelor's Degree in Business, Marketing, Communications, Economics, or related field.
• Customer Obsession: focus on customer needs and outcomes.
• Agility, Follow-through, Empathy, Collaboration and Analytical thinking.

Mansioni

• Own the customer lifecycle from onboarding to long‑term adoption and revenue growth.
• Drive growth and retention with strategic account plans and KPIs.
• Advocate for customers by coordinating with sales, services and product teams.
• Resolve issues with the Customer Care team and escalate high‑severity requests.
• Propose scalable improvements to the customer journey and forecast attrition trends.

Conoscenze

Customer Success

SaaS

Fintech

Accounts receivable

Formazione

Bachelor's Degree in Business, Marketing, Communications, Economics, or related field

Descrizione del lavoro

Versapay is seeking a Customer Success Manager for our Software Solutions team. You will manage long‑term relationships, understand customer goals, and explore how Versapay products support their objectives.

You’ll leverage ERP expertise to anticipate issues, with 5+ years in SaaS customer success and B2B merchant services. Role focuses on adoption, expansion, and collaboration across cross‑functional teams.