Remote SaaS Customer Success Manager - Growth & Retention

Smartling; EE. UU.; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Career growth opportunities

Competitive salary

Health insurance & pension

Flexible PTO & parental leave

Employee referrals & Apple equipment

Descripción de la vacante

Smartling is seeking a customer success professional to drive retention, adoption, and growth across a global book of business. You will manage renewals, upsells, and executive relationships, while translating complex localization concepts for diverse stakeholders.

The role emphasizes remote collaboration, strong data-driven storytelling, and cross-functional partnership to maximize customer value and ROI.

Formación

• 3+ years in a B2B customer success/client services/account management role.
• Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized.
• Experience managing contract renewals and up-sells.
• Experience in a role that requires staying calm amid technical and/or customer challenges.
• Proven ability to network and manage relationships across many functions within a global customer organization.
• Aptitude for digesting and communicating technical concepts across audiences with varying technical ability.
• Business acumen and experience preparing customer presentations/meetings, including data-driven value storytelling.
• Bachelor’s degree and remote-work capability.
• Experience in SaaS or software services is a plus.

Responsabilidades

• Develop communication cadence with customers on product/industry updates affecting global content activities.
• Assess customer requirements, resolve problems, and represent the customer’s voice within Smartling.
• Oversee implementation of localization best practices to drive value and ROI.
• Develop and implement an account planning strategy to ensure retention, product adoption and growth.
• Establish trusted advisor relationships with stakeholders to align activities with business strategy.
• Manage renewal process for portions of the book of business and drive expansion of use cases.
• Lead business review meetings to articulate value and encourage adoption across the organization.
• Facilitate workshops and participate in Smartling events for customer marketing activities.

Conocimientos

B2B Customer Success

Account Management

Renewals & Upsells

Cross-functional Collaboration

Data-driven Presentations

Remote Teamwork

Educación

Bachelor's degree

Herramientas

CRM systems

Descripción del empleo

Smartling is seeking a customer success professional to drive retention, adoption, and growth across a global book of business. You will manage renewals, upsells, and executive relationships, while translating complex localization concepts for diverse stakeholders.

The role emphasizes remote collaboration, strong data-driven storytelling, and cross-functional partnership to maximize customer value and ROI.