Remote SaaS Customer Success Manager for Growth

Benchmark Gensuite; Cincinnati (OH); Remote; USD 75,000 - 105,000; Full time

Job summary

Benchmark Gensuite is hiring a Customer Success Manager for a Full Time remote role open to candidates across the United States. The position focuses on driving customer satisfaction, growing existing relationships, and coordinating program activities to ensure successful outcomes.

You will work with delivery teams, support renewals, and help align on product roadmaps. The role requires 3–5 years in customer success or related fields, a Bachelor's degree, and strong communication skills.

Qualifications

• Bachelor's degree required.
• 3–5 years of experience in a Customer Success, Relationship Management, Account Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Experience with SaaS required.
• Willingness to travel and adapt to changing schedules and environments.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Skills

Customer success

3-5 years experience

Strong communication

Travel willingness

Empathetic, customer-first

Education

Bachelor's degree

Tools

MS Office Suite

Excel

PowerPoint

SaaS experience

Job description

Benchmark Gensuite is hiring a Customer Success Manager for a Full Time remote role open to candidates across the United States. The position focuses on driving customer satisfaction, growing existing relationships, and coordinating program activities to ensure successful outcomes.

You will work with delivery teams, support renewals, and help align on product roadmaps. The role requires 3–5 years in customer success or related fields, a Bachelor's degree, and strong communication skills.