Remote SaaS Customer Success Lead (6-Month Contract)

PlanIt Geo; Denver (CO); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Fully remote

Job summary

PlanIT Geo is seeking a temporary Customer Success Manager to cover a six-month term. You will manage an established book of accounts, guide onboarding through renewal, and ensure continuity while teammates are on leave. You will respond to customer questions, track health in HubSpot, flag risks, and collaborate with product and support to relay feedback.

Remote, US-based role with hourly compensation of $30/hr. Strong written communication and SaaS experience required.

Qualifications

• Proven experience in a customer success or account management role.
• Hands-on experience using HubSpot.
• SaaS onboarding and retention: experience with onboarding and renewals.
• Strong written and verbal communication skills.
• Comfort working independently in a remote, small-team environment.
• Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus.

Responsibilities

• Own a portfolio of customer accounts, from onboarding through renewal.
• Respond to customer questions and troubleshoot issues via email and calls.
• Track customer health, activity, and communication in HubSpot.
• Flag at-risk accounts early and help develop retention plans.
• Partner with the product and support teams to relay customer feedback.
• Use AI tools actively in your own workflow.
• Identify and implement AI-driven improvements across the CS function.

Skills

Customer success

Account management

Communication

Remote work

Tools

HubSpot

Job description

PlanIT Geo is seeking a temporary Customer Success Manager to cover a six-month term. You will manage an established book of accounts, guide onboarding through renewal, and ensure continuity while teammates are on leave. You will respond to customer questions, track health in HubSpot, flag risks, and collaborate with product and support to relay feedback.

Remote, US-based role with hourly compensation of $30/hr. Strong written communication and SaaS experience required.