Customer Success Manager - SaaS (Contract)

Socket.dev; Colorado; Hybrid; USD 41,328,000 - 61,000,000; Full time

Job summary

PlanIT Geo is seeking a Customer Success contractor to manage an established book of accounts, ensuring onboarding through renewal and maintaining continuity for a ~6 month period. You will handle inquiries, troubleshoot via email/calls, and track health metrics in HubSpot.

You’ll work remotely from the US-based team, collaborating with product and support to relay customer feedback and implement AI-driven improvements to the CS function.

Qualifications

• Proven experience in a customer success or account management role.
• Hands-on experience using HubSpot (required).
• Onboarding and Retention in a SaaS environment.
• Strong written and verbal communication.

Responsibilities

• Own a portfolio of customer accounts, from onboarding through renewal.
• Respond to customer questions and troubleshoot issues via email and calls.
• Track customer health, activity, and communication in HubSpot.
• Flag at-risk accounts early and help develop retention plans.
• Partner with the product and support teams to relay customer feedback.
• Use AI tools actively in your own workflow.
• Identify and implement AI-driven improvements across the CS function.

Skills

Customer success

Account management

Communication skills

Remote work

Tools

HubSpot

Job description

About the role

PlanIT Geo builds software that helps cities, utilities, and governments manage urban forests at scale. We're looking for a Customer Success contractor to provide coverage for approximately 6 months while members of our team are out on temporary leave. You'll step into an established book of accounts and keep things running smoothly, managing customer relationships, answering product questions, and supporting renewals, so our customers experience continuity and our team can return to a well-managed portfolio. This is a great fit for someone who enjoys hands-on customer work and wants a defined-term engagement, whether you're between roles, freelancing, or looking for flexible full-time work for a set period.

Strong performance in this role could open the door to future opportunities with PlanIT Geo as our team grows.

What you'll do

Customer Success Manager

• Own a portfolio of customer accounts, from onboarding through renewal
• Respond to customer questions and troubleshoot issues via email and calls
• Track customer health, activity, and communication in HubSpot
• Flag at-risk accounts early and help develop retention plans
• Partner with the product and support teams to relay customer feedback
• Use AI tools actively in your own workflow
• Identify and implement AI-driven improvements across the CS function

What we're looking for

• Proven experience in a customer success or account management role
• Hands-on experience using HubSpot (required)
• Customer Onboarding and Retention in a Software as a Service SaaS environment
• Strong written and verbal communication skills
• Comfort working independently in a remote, small-team environment
• Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus, but not required

Details

Location: Fully remote, US Based

Compensation & Term: $30/hr | 40 hours/week | Fixed-term contract, approximately 6 months