Remote SaaS Client Success Manager

Dakota Software; Virginia; Remote; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Dakota Software is seeking a Client Success Manager to guide new and existing clients through implementation, adoption, and realization of business value from our SaaS solution. You will act as the primary point of contact for projects, coordinating with internal teams to ensure on-time delivery and customer satisfaction.

The role emphasizes relationship building, proactive communication, and strategic guidance to expand within accounts.

Qualifikationen

• Bachelor's degree in Sales, Business Administration, or related field is preferred.
• Experience in a customer facing role such as customer success, account management, sales or consulting is required.
• Experience in Customer Success in a SaaS business is preferred.
• SaaS software sales experience is preferred.
• Strong time-management and prioritization to meet deadlines.
• Ability to deliver high-quality presentations.

Aufgaben

• Act as the single point of accountability for all client projects and serve as escalation point for resources
• Project manage client onboarding to successful outcomes and accelerate time to value
• Collaborate with Business Analyst to determine solutions and project approach
• Create Statements of Work (SOWs) and project plans with milestones
• Monitor and facilitate completion of work requests and schedule deployments to client sites
• Manage project communications to stakeholders and team members
• Identify and manage project risks and mitigate impact
• Maintain positive client relationships and measure satisfaction while educating on new features
• Mine current customer relationships for up-sale, expansions and renewals
• Keep management informed of developments in major accounts

Kenntnisse

Project management

Customer success

Time management

Presentation skills

Relationship building

Ausbildung

Bachelor's degree

Jobbeschreibung

Dakota Software is seeking a Client Success Manager to guide new and existing clients through implementation, adoption, and realization of business value from our SaaS solution. You will act as the primary point of contact for projects, coordinating with internal teams to ensure on-time delivery and customer satisfaction.

The role emphasizes relationship building, proactive communication, and strategic guidance to expand within accounts.