Remote SaaS Client Success & Onboarding Lead

Dakota Software; Georgia; Remote; USD 70,000 - 110,000; Full time

Job summary

Dakota Software is seeking a Client Success Manager to guide new and existing clients through SaaS onboarding, adoption, and measurable business value realization. You will coordinate implementation, monitor success KPIs, and nurture long-term relationships to drive renewals and expansions.

The role requires strong communication, project management, and a proven ability to collaborate with sales, product, and support teams to deliver value remotely across a U.S. client base.

Qualifications

• Bachelor's degree or equivalent experience in Sales, Business Administration, or related field.
• Experience in a customer-facing role in SaaS or similar.
• Experience in Customer Success in a SaaS business preferred.
• SaaS software sales experience preferred.
• Excellent verbal and written communication.
• Strong problem-solving and analytical skills.
• Ability to meet deadlines with time-management skills.

Responsibilities

• Serve as the single point of accountability for client projects.
• Project manage onboarding to deliver value quickly.
• Engage with client stakeholders to understand goals.
• Create SOWs and project plans with milestones.
• Forecast sales projections and renewals.
• Maintain positive client relationships and educate on features.
• Identify up-sale and expansion opportunities.
• Facilitate issue resolution and risk management.
• Coordinate communications among stakeholders.
• Drive early adoption and KPIs tracking.

Skills

Communication

Time management

Prioritization

Active listening

Presentation skills

Persuasion

Negotiation

Independence

Teamwork

Tech learning agility

Education

Bachelor's degree

Job description

Dakota Software is seeking a Client Success Manager to guide new and existing clients through SaaS onboarding, adoption, and measurable business value realization. You will coordinate implementation, monitor success KPIs, and nurture long-term relationships to drive renewals and expansions.

The role requires strong communication, project management, and a proven ability to collaborate with sales, product, and support teams to deliver value remotely across a U.S. client base.