Remote SaaS Billing Support Specialist

Swooped; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

Swooped is seeking a Customer Billing Support Specialist to provide front-line billing assistance, manage daily invoices, refunds, and account updates while ensuring accuracy and timely follow-through. This fully remote role serves customers across the United States and supports the Billing Manager and Accounting Team.

Ideal candidates have 1–3 years in customer service, familiarity with SaaS billing, and strong written and verbal English communication.

Qualifications

• 1–3 years of experience in a customer service role.
• Working knowledge of SaaS billing and recurring subscriptions.
• Strong written and verbal English communication.
• Excellent organization and attention to detail.
• Ability to multitask and meet deadlines while remote.
• Collaborates effectively with cross-functional teams.

Responsibilities

• Serve as the primary point of contact for incoming billing support requests via email, chat, and scheduled phone support.
• Perform daily billing operations, including issuing invoices, preparing refunds and credits, processing account updates, and responding to billing inquiries.
• Verify and maintain accurate customer contact and account records.
• Troubleshoot and resolve electronic payment failures.
• Complete customer vendor setup requirements, providing basic organizational and banking details.
• Meet or exceed established inbound ticket quotas while resolving customer requests efficiently and professionally.
• Assist in creating and maintaining written and video documentation for internal billing processes and procedures.
• Support special projects and administrative initiatives as directed by management.

Skills

Customer service

Billing concepts

Attention to detail

Multitasking

Remote collaboration

Data analysis

Tools

Salesforce

Zuora

Zendesk

Job description

Swooped is seeking a Customer Billing Support Specialist to provide front-line billing assistance, manage daily invoices, refunds, and account updates while ensuring accuracy and timely follow-through. This fully remote role serves customers across the United States and supports the Billing Manager and Accounting Team.

Ideal candidates have 1–3 years in customer service, familiarity with SaaS billing, and strong written and verbal English communication.