Remote SaaS Account Manager: Growth & Retention

Xtremepush; Tampa (FL); Remote; USD 65,000 - 90,000; Full time

Job summary

Xtremepush, a leading Omnichannel Customer Engagement Platform, is seeking an Account Manager to nurture long-term partnerships and drive revenue growth through relationship-building, cross-selling, and upselling.

In this remote role (East Coast timezone), you will be the primary point of contact for assigned accounts, run Quarterly Business Reviews, coordinate with internal teams, and ensure timely delivery of solutions that meet client goals and maximise platform adoption and loyalty.

Qualifications

• Proven work experience in an Account Manager or Customer Success role.
• Ability to communicate, present and influence stakeholders at all levels including C-level.
• Experience delivering client-focused solutions and managing multiple accounts simultaneously.
• Familiarity with SaaS customer management or data with a client-focused mindset.
• Additional language skills are a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) and align on initiatives.
• Develop trusted advisor relationships with client stakeholders and executives.
• Coordinate with cross-functional teams to ensure successful delivery of customer strategies.
• Forecast and track account metrics and progress.
• Resolve conflicts and advocate for the voice of the customer inside Xtremepush.

Skills

Account management

Customer success

Stakeholder communication

SaaS

Data familiarity

Multitasking

Additional language desirable

Job description

Xtremepush, a leading Omnichannel Customer Engagement Platform, is seeking an Account Manager to nurture long-term partnerships and drive revenue growth through relationship-building, cross-selling, and upselling.

In this remote role (East Coast timezone), you will be the primary point of contact for assigned accounts, run Quarterly Business Reviews, coordinate with internal teams, and ensure timely delivery of solutions that meet client goals and maximise platform adoption and loyalty.