Remote RWD Engagement Lead

Norstella; Atlanta (GA); Remote; USD 160,000 - 185,000; Full time

Job summary

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensure reliable delivery, and drive strong outcomes across RWD offerings. You will partner with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and scale delivery while maintaining high quality.

This leadership role focuses on RWD knowledge, operational rigor, and client partnership, with a track record in

Qualifications

• Master’s degree in life sciences, data science, biostatistics, epidemiology, public health, health economics, or related field.
• 6–8 years of experience with hands-on RWD Analytics.
• 1–2 years leading RWD engagements.
• 1–2 years of experience coding with SQL.
• Domain knowledge working with commercial, market access, HEOR and epi clients.
• Experience managing multiple concurrent client engagements with life sciences.
• Significant experience working with Real-World Data (Open Claims, Closed Claims, EMR data) and supporting life sciences delivery models.
• Strong organizational, communication, and stakeholder management skills.

Responsibilities

• Serve as the primary point of contact for assigned RWD clients.
• Establish clear success criteria, delivery plans, and communication cadences.
• Proactively manage expectations, risks, and dependencies.
• Lead end-of-engagement reviews and hand-offs to Client Support.
• Partner with renewal teams to support expansion and growth.
• Own execution oversight for RWD engagements.
• Coordinate across internal delivery, data, product, and support teams.
• Ensure adherence to engagement management standards and documentation.
• Maintain project tracking and reporting.
• Identify and drive process and workflow improvements.
• Guide and coordinate team members across workstreams.
• Support mentorship and development of junior staff.

Skills

RWD Analytics

Client Relationship Management

Team Leadership

Cross-functional Coordination

Open Claims/EMR Data

SQL

Education

Master’s degree in life sciences or related field

Tools

SQL

Job description

Norstella is seeking an Engagement Manager for Real-World Data (RWD) to own end-to-end client engagements, ensure reliable delivery, and drive strong outcomes across RWD offerings. You will partner with delivery, data, product, and client support teams to translate client objectives into executable plans, manage day-to-day operations, and scale delivery while maintaining high quality.

This leadership role focuses on RWD knowledge, operational rigor, and client partnership, with a track record in