Remote Roofing Customer Care & Scheduling VA

Humamaria; United States; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Supportive community

Job summary

20four7VA is recruiting for a remote Roofing Customer Service & Scheduling Virtual Assistant/Business Support VA. The role supports a California roofing contractor with inbound calls, scheduling, CRM updates, and routine follow-up, working as an independent contractor.

The ideal candidate demonstrates strong English communication, friendly demeanor, organization, and note-taking, with experience in customer service and appointment coordination.

Qualifications

• Customer service, receptionist, or front desk support experience required
• Back office or administrative experience strongly preferred
• Excellent spoken English and professional phone communication required
• Appointment scheduling and calendar coordination experience strongly preferred
• CRM and customer data-entry experience strongly preferred
• Experience handling inbound customer inquiries and follow-up required
• Spanish-English bilingual communication is a plus
• Construction, roofing, or home-services experience a plus but not required
• Strong organization and ability to follow established procedures required

Responsibilities

• Answer incoming customer calls and respond to routine inquiries
• Schedule inspections and customer appointments using the company calendar and CRM
• Enter accurate customer information and communication notes into the CRM and maintain records

Skills

Customer service experience

Phone communication

Appointment scheduling

CRM data entry

English proficiency

Bilingual Spanish/English

Organizational skills

CRM platform familiarity

Following procedures

Tools

CRM platform TBD

Calendar tools

VoIP platform

MS Office / Google Workspace

Job description

20four7VA is recruiting for a remote Roofing Customer Service & Scheduling Virtual Assistant/Business Support VA. The role supports a California roofing contractor with inbound calls, scheduling, CRM updates, and routine follow-up, working as an independent contractor.

The ideal candidate demonstrates strong English communication, friendly demeanor, organization, and note-taking, with experience in customer service and appointment coordination.